Our Thinking

Jon Fraser

Recent Posts

The Ostrich Effect - Part Two: How Do You Fix the Problem?

Posted by Jon Fraser on Jan 9, 2017 2:39:26 PM

In my last blog (which you can read here), I discussed the hacking of Casino Rama and how this may have been caused by something called the Ostrich Effect. To review, the Ostrich Effect occurs when an organization knows they have a security risk but is unable to remediate the threat, often due to the cost and effort required for remediation.

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Topics: Security, Service Management

The Ostrich Effect - Part One

Posted by Jon Fraser on Dec 21, 2016 4:42:29 PM

Companies bury their heads instead of tackling vulnerability remediation

In November 2016, Casino Rama made Canadian news headlines after being hacked and having massive amounts of employee, vendor, and client data stolen.

Casino Rama is a large Canadian casino and is a joint venture between First Nations, commercial operators Penn National Gaming, and the Ontario Lottery and Gaming Corporation. It is Ontario's only First Nations "commercial casino" and the largest First Nations casino in Canada.

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Topics: Service Management

Five Ways AppDynamics Can Improve Your Security Posture

Posted by Jon Fraser on Nov 14, 2016 4:54:11 PM

Online is proud to be an AppDynamics AppSphere partner. If you are new to the application performance monitoring discussion, AppDynamics is the place to start. AppDynamics gathers all the information you need about the performance of your systems and processes and puts it into the real-time context of your critical business services – it works (and its very cool). 

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Topics: Service Management

Leverage Your Existing ITSM Investment to Do More!

Posted by Jon Fraser on Oct 25, 2016 4:10:47 PM

Most organizations have invested in some form of IT service management (ITSM) solution, like the BMC ITSM product suite or ServiceNow. These tools enable organizations to be more effective because they help save time and money by automating tasks that would normally require hours of manual work by your employees.

But if you’re using BMC or ServiceNow already, you knew all that.

The same tools that help you manage and deliver IT services can be used to save your organization money, without investing in any new products. Leveraging your ITSM investment can provide significant improvements and savings - some of these efficiencies are intuitive, but others you may have never considered before.

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Topics: Service Management

Our Thinking - The Online Blog is a source for insights, resources, best practices, and other useful content from our multi-disciplinary team of Onliners.

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