Digital Transformation, Field Service Management, FSM, Asset Management, IT, Information Technology, Chief Information Officer, CMDB

Digital Transformation: Know Where You’re Starting From

Everyday businesses face a unique set of challenges and must consider a changing array of variables and scenarios. These dynamic realities make it very difficult to identify the "best time" for integrating new processes, making it impossible to generalize the problem into a one-size-fits-all type of answer, especially when it comes to Digital Transformation. The variables with DT are even more of a factor given its inherently adaptable and far reaching impact.

In this blog, we will look at two common scenarios that are often experienced and from there, entertain some practical solutions on how you can successfully integrate DT processes as efficiently as possible.


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By Jon Fraser on Jan 10, 2019 4:25:57 PM

Online Security Integration Framework – Part One: Identify

There has been a lot of discussion about the need to have an end-to-end plan to manage your security threats and vulnerabilities. It is easy to agree that our plans need to start at identification and continue through to remediation and we might quickly agree that the first step is to effectively identify the threats. What is far more difficult, is determining how these threats and vulnerabilities are identified; unfortunately, in the increasingly complex enterprise environments of today, this task can be incredibly difficult and in some cases, nearly impossible.

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By Jon Fraser on Sep 14, 2017 3:21:55 PM
Security, Service Management

Why Can’t We All Just Get Along?

One of my favourite cult classic movies was an obscure, but star studded picture called Mars Attacks. In the movie, Jack Nicholson plays the President of the United States trying to make peace with the vicious Martians. In his final scene, he makes an impassioned speech to the Martian leader with his final line being “why can’t we all just get along?” The Martian leader’s response was a tear and an “Ack-Ack,” followed by killing President Jack.

This scene is all too often paralleled in real life, with the opposing roles played by Security and IT. While they may not vaporize each other, they do operate under diametrically opposed missions. Security’s job is to keep the company safe – full stop. If they had their way, access to systems would be very tightly controlled and an almost weekly patching routine would be implemented, slowing the enterprise to a crawl. IT on the other hand is tasked with keeping the company up and running. They view patching as a necessary evil that consumes precious time and resources that they could focus on more innovative projects.

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By Jon Fraser on Aug 3, 2017 4:00:50 PM
Security, Service Management

Undiscovered Trouble – How Online and BMC can help protect your IT assets

Recent high profile cyber threats have raised the public’s awareness of vulnerability management to new heights. With the recent WannaCry threat, we learned first-hand the dangers un-patched infrastructure can have in your environment. From hospitals, to financial institutions, and critical government services, no industry or country was left unscathed.

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By Jon Fraser on Jul 7, 2017 2:19:07 PM
Service Management

The Ostrich Effect - Part One

Companies bury their heads instead of tackling vulnerability remediation

In November 2016, Casino Rama made Canadian news headlines after being hacked and having massive amounts of employee, vendor, and client data stolen.

Casino Rama is a large Canadian casino and is a joint venture between First Nations, commercial operators Penn National Gaming, and the Ontario Lottery and Gaming Corporation. It is Ontario's only First Nations "commercial casino" and the largest First Nations casino in Canada.

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By Jon Fraser on Dec 21, 2016 4:42:29 PM
Service Management

Leverage Your Existing ITSM Investment to Do More!

Most organizations have invested in some form of IT service management (ITSM) solution, like the BMC ITSM product suite or ServiceNow. These tools enable organizations to be more effective because they help save time and money by automating tasks that would normally require hours of manual work by your employees.

But if you’re using BMC or ServiceNow already, you knew all that.

The same tools that help you manage and deliver IT services can be used to save your organization money, without investing in any new products. Leveraging your ITSM investment can provide significant improvements and savings - some of these efficiencies are intuitive, but others you may have never considered before.

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By Jon Fraser on Oct 25, 2016 4:10:47 PM