Risk Assessments, Security, Contact Centers

Visa's Chatbot Security Alert

On July 19, Visa posted an important and timely security alert regarding“Chatbots”. In a nutshell, Visa says that due to the rise in online and mobile commerce, AI and chatbots (both text and voice) have become increasingly important to payment system companies to handle increasing call volumes. With that said, Visa goes on to say that they have become aware of attackers targeting these online chat service providers and distributing malware to intercept payment card data.

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By Mark Hannah on Jul 26, 2018 1:32:04 PM