Our Thinking

Mathew Bowles

Recent Posts

Defining Service Management Process Measures

Posted by Mathew Bowles on Jan 30, 2012 3:00:13 AM

I think is too easy to get caught up in the day-to-day activities of our work and personal lives. Sometimes we need to ensure we are taking the time to reflect on what is really important.

Read More

Topics: Service Management

Sourcing Matters

Posted by Mathew Bowles on Dec 19, 2011 9:18:51 AM

Leveraging partners to carry out specific activities is not a new concept; it has been going on for centuries - from building the pyramids to having the neighbors’ kids shovel the driveway. With all of the options available to organizations today, sourcing really does matter.

Read More

Topics: Service Management

Our Thinking - The Online Blog is a source for insights, resources, best practices, and other useful content from our multi-disciplinary team of Onliners.

Subscribe to Blog Updates

Recent Posts

Posts by Author

see all