Security, Contact Centers, PCI, compliance, PCIDSS, Remote Work

Business Resumption: Contact Centers

Over the last few weeks, our team of Qualified Security Assessor's (QSAs) has been responding to questions from our clients about to how they can maintain PCI compliance while transitioning their contact centers (and associated business processes) to “work from home.” It's not just an important topic, but a very valid one given that most organizations today have never dealt with these kind of business challenges before; they truly are unprecedented. In many cases, just keeping the business operating is paramount and we recognize how many variables are at play today.

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By Mark Hannah & Sherri Collis on Mar 31, 2020 2:13:29 PM
Security, NetworkSecurity, PCI, Cybersecurity, Information Security, compliance, PCIDSS4.0, PCI Community, Payment Card Industry, cardholder data, sensitive authentication data, CHD, SAD, Natural Language Processing Solutions, NLP

Highlights From The PCI Dream Team Session 8

As technology continues to advance, it's critical for the security community to respond to the evolving risk for consumer data.

On Tuesday, January 14, I had the opportunity to once again sit the PCI Dream Team’s eighth online session. During this session, we responded to questions from our participants which covered a broad range of concerns.

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By Jeff Hall on Jan 23, 2020 11:07:14 AM