Risk Assessments, Security, Contact Centers

Visa's Chatbot Security Alert

On July 19, Visa posted an important and timely security alert regarding“Chatbots”. In a nutshell, Visa says that due to the rise in online and mobile commerce, AI and chatbots (both text and voice) have become increasingly important to payment system companies to handle increasing call volumes. With that said, Visa goes on to say that they have become aware of attackers targeting these online chat service providers and distributing malware to intercept payment card data.

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By Mark Hannah on Jul 26, 2018 1:32:04 PM
Risk Assessments, Security, Genesys, Contact Centers

When 24x7 Security is Not Enough

Neighbors, babysitters, handymen, even family members; your backyard, upstairs deck, even your own front door…

Statistics show the vast majority of burglaries and theft, especially identity theft, are perpetrated by a household acquaintance or family member. The US Department of Justice says that “Offenders were known to their victims in 65% of violent burglaries; offenders were strangers in 28%.” Similarly, any Google search yields countless articles listing front doors, backyards, and ground floor windows as the most common points of entry for burglars. 

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By Steve Levinson on May 31, 2018 3:33:37 PM