Customer Experience, Online Business Systems, Online Business Systems Winnipeg, Winnipeg, WCISC, VP, Client Relationships, customer service

There's Nothing Like a Good Story

Back in May, I had the chance to attend the WCISC conference in Winnipeg and listen to James Comey share his thoughts on security, leadership and integrity. If you’ve had the opportunity to hear James Comey speak, regardless of your political persuasion, I think you’ll agree with me – he is an excellent communicator. Over the hour session he shared many humorous and impactful stories about his role as the Director of the FBI and the direction that his life has taken.

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By Greg Loewen on Jul 4, 2019 3:38:05 PM
Digital Experience, Customer Experience, Lean UX, HotJar, Milestones

Validating Digital Experiences - Part Two

In the first part of this blog, I covered how organizations of all kinds are increasingly adopting user centered Design Thinking practices instead of dreaming up features or digital products they think their users need. I then discussed the MVP Effort, Proposed Solution, and Aim steps of the infographic below. In this final part, we will be covering viability milestones during the post-launch impact stage, including how to track the milestone's using your metrics system and what warning signs to look for that could indicate you’re not hitting all six of them. 

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By Kevin Guenther on Mar 28, 2018 10:00:00 AM