Customer Experience, Contact Centers, customer service, Customer Engagement, forrester

Creating an Engaged Customer Experience

About ten years ago I was part of a team working on a product that was an early attempt to capture a 360-degree view of the customer. Back then, the concept of a “360-degree view”  of your customer was in its infancy – it was a new way of thinking. The industry understood that it was becoming more and more important to understand your customer’s journey. 

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By Jay Gunnell on Jan 14, 2020 10:40:42 AM
Risk Assessments, Security, Digital Experience, Digital Transformation, GDPR, Privacy, Business Consulting, Customer Experience, Artificial Intelligence, Agile Coaching, iterative, scrum, scrum master, scrum team, product owner, CEO, Technology Trends, Retrospective

Online's Top 10 Blogs of 2019

Is it this time of year already?! The time of year when the days literally fly off the calendar. When we sit back and consider all that transpired. The many projects, trends, buzzwords, predictions, challenges, and success stories that shaped our year.

It's also the time when we round up some of our favorite blogs that we published in 2019.  While it’s hard for us to pick our Top 10, we did our best. We hope you like the list our team put together.

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By Marketing Team Elves on Dec 18, 2019 10:39:38 AM
Customer Experience, Online Business Systems, Online Business Systems Winnipeg, Winnipeg, WCISC, VP, Client Relationships, customer service

There's Nothing Like a Good Story

Back in May, I had the chance to attend the WCISC conference in Winnipeg and listen to James Comey share his thoughts on security, leadership and integrity. If you’ve had the opportunity to hear James Comey speak, regardless of your political persuasion, I think you’ll agree with me – he is an excellent communicator. Over the hour session he shared many humorous and impactful stories about his role as the Director of the FBI and the direction that his life has taken.

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By Greg Loewen on Jul 4, 2019 3:38:05 PM
Digital Experience, Customer Experience, Lean UX, HotJar, Milestones

Validating Digital Experiences - Part Two

In the first part of this blog, I covered how organizations of all kinds are increasingly adopting user centered Design Thinking practices instead of dreaming up features or digital products they think their users need. I then discussed the MVP Effort, Proposed Solution, and Aim steps of the infographic below. In this final part, we will be covering viability milestones during the post-launch impact stage, including how to track the milestone's using your metrics system and what warning signs to look for that could indicate you’re not hitting all six of them. 

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By Kevin Guenther on Mar 28, 2018 10:00:00 AM