Our Thinking

What Genesys Didn't Say About AI at CX18

Posted by Jay Gunnell on May 18, 2018 10:26:40 AM

With CX18 in the books, we asked Onliner (and conference attendee) Jay Gunnell to share some of his thoughts on what he observed at the conference.

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Topics: Customer Experience, Genesys, Contact Centers

Our Thinking - The Online Blog is a source for insights, resources, best practices, and other useful content from our multi-disciplinary team of Onliners.

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