Customer Experience, Contact Centers, customer service, Customer Engagement, forrester

Creating an Engaged Customer Experience

About ten years ago I was part of a team working on a product that was an early attempt to capture a 360-degree view of the customer. Back then, the concept of a “360-degree view”  of your customer was in its infancy – it was a new way of thinking. The industry understood that it was becoming more and more important to understand your customer’s journey. 

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By Jay Gunnell on Jan 14, 2020 10:40:42 AM
Customer Experience, Online Business Systems, Online Business Systems Winnipeg, Winnipeg, WCISC, VP, Client Relationships, customer service

There's Nothing Like a Good Story

Back in May, I had the chance to attend the WCISC conference in Winnipeg and listen to James Comey share his thoughts on security, leadership and integrity. If you’ve had the opportunity to hear James Comey speak, regardless of your political persuasion, I think you’ll agree with me – he is an excellent communicator. Over the hour session he shared many humorous and impactful stories about his role as the Director of the FBI and the direction that his life has taken.

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By Greg Loewen on Jul 4, 2019 3:38:05 PM