Technology Trends, Chief Technology Officer, CTO, Blockchain, Security Breach, Design Thinking Process, Passwords, End-Point, Agile Adoption, technology consulting, Artificial Intelligence, GDPR, Digital Experience, Digital Transformation, Security, InfoSec

Our Top 10 Favourite Blog Topics From 2018

2018 has been a year of rapid technology growth. We have seen changes to the security landscape, an increased adoption of AI and continued generational adjustments to our workforce.  As we look back over the last 12 months, we wanted to share some of our favorite blog posts from 2018 that touch on some or all of these topics: from risk and security assessment, to user experience, design thinking, business consulting, and everything in between. Happy reading!

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By Jamie Michie on Dec 10, 2018 1:07:47 PM
Digital Transformation, Agile Coaching, Agile Development, technology consulting, iterative, incremental, scrum, methodology, scrum master, scrum team, product owner, agilecrm, saas, crm, Digital Experience, Agile Adoption

3 Reasons Why Agile Adoption Should not be Your Goal

As Agile coaches, it is not uncommon for us to encounter companies that have made adopting Agile a priority in their organization but have come under scrutiny for not delivering any specific business value - despite what was promised. In many of these cases, we have seen these organizations revert back to their traditional ways of delivering projects, while others take a mix and match approach relegating Agile only to small co-located projects.

This pattern has caused me to step back and consider why this is happening.  In the end I think it’s because we are setting the wrong goal.


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By Dipanjan Munshi on Nov 1, 2018 3:02:35 PM
Digital Experience, Design, Sprint, DesignSprint, dtp, process

When a Design Sprint isn’t a Sprint: Lessons Learned from Doing a Design Sprint in Slow-Motion

If you’re already familiar with Design Sprints, then you’re also familiar with one of the hardest parts of running one—getting everyone to dedicate an entire week to the process. If you’re unfamiliar with what a Design Sprint is, it's defined by the author of Sprint as a, “five-day process for solving problems and testing new ideas.” 

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By Kevin Guenther on Oct 11, 2018 12:49:54 PM
Digital Experience, Lean UX, Customer Experience, HotJar, Milestones

Validating Digital Experiences - Part Two

In the first part of this blog, I covered how organizations of all kinds are increasingly adopting user centered Design Thinking practices instead of dreaming up features or digital products they think their users need. I then discussed the MVP Effort, Proposed Solution, and Aim steps of the infographic below. In this final part, we will be covering viability milestones during the post-launch impact stage, including how to track the milestone's using your metrics system and what warning signs to look for that could indicate you’re not hitting all six of them. 

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By Kevin Guenther on Mar 28, 2018 10:00:00 AM
Digital Experience

Validating Digital Experiences - Part One

Organizations of all kinds are increasingly adopting user centered Design Thinking practices instead of sitting around boardroom tables with their peers, dreaming up the next big feature or digital product they think their users need. But depending on your company culture and organizational structure, you may still be finding it challenging to break the “grand assumption” habit.

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By Kevin Guenther on Mar 16, 2018 1:31:53 PM
Digital Transformation, Digital Experience

Why Asking the Tough Questions Will Help You Make a Better App

With Christmas trees getting wrapped up for the chippers and the feelings of celebration, togetherness, and giving diminishing to their normal levels— comes that familiar feeling of buyer fatigue. Whether we’re questioning the impact or necessity of the gifts we gave, wondering if we’ve gone overboard or are simply just happy that all the running around is over. A lot of us are just feeling tired at this point in the season. Tired of just buying… stuff.

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By Kevin Guenther on Jan 17, 2018 2:45:25 PM
Design, Digital Experience, Digital Transformation

Roadmap to Digital Customer Touchpoints

In today’s world, information is available to anyone with a simple swipe on a smartphone. With this ease of interaction, customers are increasingly rejecting traditional brand touchpoints, such as print media, and focusing their time on personalized interactions that are designed with the customer in mind. A future filled with digital experiences is closer than we think and we need to adapt, or be lost, to this new reality.

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By Heidi Deras on Nov 30, 2017 4:25:05 PM
Digital Experience, Digital Transformation, Design, Application Development

Five ways to make your next app a hit with customers

What does it mean to have a hit product? Think about the last time you downloaded an app that you felt excited about using. Then actually used it, regularly. An app that you found useful, yes, but also pleasurable. You’re probably going to be hard-pressed to come up with an example outside of Angry Birds, right? Well that’s the goal that we set for ourselves here at Online. We don’t just want to make apps that are useful, we want to build apps for our clients’ that are a hit with their users.

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By Kevin Guenther on Nov 22, 2017 11:41:52 AM