Our Thinking

When 24x7 Security is Not Enough

Posted by Steve Levinson on May 31, 2018 3:33:37 PM

Neighbors, babysitters, handymen, even family members; your backyard, upstairs deck, even your own front door…

Statistics show the vast majority of burglaries and theft, especially identity theft, are perpetrated by a household acquaintance or family member. The US Department of Justice says that “Offenders were known to their victims in 65% of violent burglaries; offenders were strangers in 28%.” Similarly, any Google search yields countless articles listing front doors, backyards, and ground floor windows as the most common points of entry for burglars. 

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Topics: Risk Assessments, Security, Genesys, Contact Centers

What Genesys Didn't Say About AI at CX18

Posted by Jay Gunnell on May 18, 2018 10:26:40 AM

With CX18 in the books, we asked Onliner (and conference attendee) Jay Gunnell to share some of his thoughts on what he observed at the conference.

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Topics: Customer Experience, Genesys, Contact Centers

Our Thinking - The Online Blog is a source for insights, resources, best practices, and other useful content from our multi-disciplinary team of Onliners.

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