Genesys, call management, Nortel, call routing, CTI

The Evolution of Genesys- An Onliner's Perspective

For over 13 years Online has been proud to be a Genesys partner. We have helped customers throughout North America implement their Genesys solutions, map their customer journeys, and improve their overall customer experience. 

Both Gartner and Forrester research consider Genesys a leader in customer service solutions and it’s our pleasure to work with Genesys to meet the needs of PureEngage customers. 

We had a chance to ask Onliner Doug Folken, a long time Genesys practitioner, to share with us a few of his thoughts and observations on what he’s seen in the Genesys platform over the last 35 years.  Please welcome Doug to our blog – we hope you enjoy his reflection on “The Evolution of Genesys."

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By Doug Folken on Mar 22, 2019 2:57:27 PM