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Five9 CX Summit Canada

Join Online and Five9 for a virtual event where you'll hear from Five9 executives, customers, partners, and industry experts.

December 1,2022  12:00pm - 3:30pm

2023 Contact Centre Predictions Panel with Industry Leaders. Hear from industry experts as they discuss their predictions for 2023 and why now is the time to move to the cloud.


Featured Panelist:

Chris_Theriault

Chris Theriault

Director, Customer Engagement Practice

Online Business Systems


Chris has been with Online since 2021. Chris works
closely within the Customer Engagement team,
contributing to sales efforts and leading successful
delivery of Client projects. Chris resides in Toronto, Ontario, Canada.

 

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To meet today's ever-changing customer needs, you need to rethink your current CX capabilities and strategy. By moving to the cloud, you are able to automate tasks, cut costs, and most importantly, keep your customers happy. Five9 helps organizations with the story-line of transitioning to the cloud driven by their thin-wedge and strategic value-adds of risk and security. Check out Five9's recent blog post 'Time to Lift Off From On-Premises and Move to The Cloud' 

Agenda

12:00 PM EST | Welcome Remarks

 Meet your host — Five9 CMO Genefa Murphy — and the Canada leadership team as we outline the details of the event.

 

12:20 PM EST | Cooking Up Success in the Cloud with Your Contact Centre

Discover the secret recipe for creating success in the cloud with your contact centre from Five9 SVP of International Sales Nick Delis.

 

12:40 PM EST | 2023 Contact Centre Predictions Panel with Industry Leaders 

Hear from industry experts as they discuss their predictions for 2023 and why now is the time to move to the cloud.

 

1:00 PM EST | The Challenges and Trends in the Canadian Market

Listen to Toronto-based tech thought leader and analyst Jon Arnold share insights on the latest trends and challenges affecting the Canadian market.

 

1:20 PM EST | Customer Spotlight: Teladoc Health

Gain insights from Teladoc Health Sr. Director of Enterprise Demand Planning Andrea Brown as she shares her experience driving success in the contact centre.

 

1:40 PM EST | Break

Enjoy a fresh cup of coffee or tea for our 10 minute break.

 

1:50 PM EST | Message from the CEO

Get the perspective of Mike Burkland as he steps back in as Five9 CEO and shares his vision of the company’s bright future.

 

2:10 PM EST | What’s New, What’s Next in Canada’s Product Roadmap 

Learn about the latest Five9 product updates and cloud data security in Canada from EVP of Product Management Callan Schebella and EVP of Cloud Operations Panos Kozanian.

 

2:30 PM EST | How AI and Analytics Boost Customer and Employee Loyalty 

Join Five9 CMO Genefa Murphy as she shows you how digitally transforming your contact centre can help your company achieve its business goals.

 

2:50 PM EST | Break

Enjoy a fresh cup of coffee or tea for our 10 minute break.

 

3:00 PM EST | Ask Me Anything

Connect and network with our subject matter experts and executive team in our interactive Q&A session.

 

3:20 PM EST | Closing Remarks

Hear from the Five9 Canada leadership team to close out the event.