--- title: Online & Freshworks Roundtable --- [![Online Business Systems](https://info.obsglobal.com/hubfs/RGB_online%20-%20Light.png)](https://www.obsglobal.com) Toggle navigation About ![](https://info.obsglobal.com/hubfs/About-Our_Approach.png) ###### Our Company ![](https://info.obsglobal.com/hubfs/Our-Community-Icon.png) ###### Our Community ![](https://info.obsglobal.com/hubfs/Untitled%20design%20(27).png) ###### Executive team ![](https://info.obsglobal.com/hubfs/About-Partners.png) ###### Partners & Clients ![](https://info.obsglobal.com/hubfs/NEWS2.png) ###### News & Events Solutions ![](https://info.obsglobal.com/hubfs/Bulb_Brain.png) ###### Innovation Lab ![](https://info.obsglobal.com/hubfs/iSecOps-Menu-Icon-1.png) ###### iSecOps ![](https://info.obsglobal.com/hubfs/CX%20Solutions%20Icon.png) ###### Customer Experience ![](https://info.obsglobal.com/hubfs/Untitled%20design%20(25).png) ###### Agile Transformation ![](https://info.obsglobal.com/hubfs/b2b%20ecommerce%20icon.png) ###### B2B eCommerce Services ### DIGITAL TRANSFORMATION ![dig-trans-cons-1](https://info.obsglobal.com/hubfs/dig-trans-cons-1.png) ##### Digital Advisory Services [Assessment,](https://www.obsglobal.com/digital-transformation/digital-advisory-services/assessment/)[Strategy & Roadmap,](https://www.obsglobal.com/digital-transformation/digital-advisory-services/strategy-roadmap)[Enterprise Performance Management](https://www.obsglobal.com/digital-transformation/digital-advisory-services/enterprise-performance-management/) ![dig-studio](https://info.obsglobal.com/hubfs/dig-prod-dev.png) ##### Digital Studio [Product Discovery,](https://www.obsglobal.com/digital-transformation/digital-studio) [Epic Architecture,](https://www.obsglobal.com/digital-transformation/digital-studio)[Epic Development,](https://www.obsglobal.com/digital-transformation/digital-studio) [Epic Learning,](https://www.obsglobal.com/digital-transformation/digital-studio) ![salesforce-1](https://info.obsglobal.com/hubfs/salesforce-1.png) ##### Salesforce [Service Cloud,](https://www.obsglobal.com/digital-transformation/salesforce/)[Sales Cloud,](https://www.obsglobal.com/digital-transformation/salesforce/) [Community Cloud,](https://www.obsglobal.com/digital-transformation/salesforce/) [Lightening Enablement,](https://www.obsglobal.com/digital-transformation/salesforce/) [MuleSoft Integration](https://www.obsglobal.com/digital-transformation/salesforce/) ![2020-02-26-16_37_21-Clipboard](https://info.obsglobal.com/hubfs/2020-02-26-16_37_21-Clipboard.png) ##### Service Management [IT Service Management,](https://www.obsglobal.com/digital-transformation/service-management/itsm/) [Business Service Management,](https://www.obsglobal.com/digital-transformation/service-management/#business_service_management)[Integrated Security Operations](https://www.obsglobal.com/isecops/) ![dig-adv](https://info.obsglobal.com/hubfs/dig-adv.png) ##### Customer Engagement [Contact Center Consulting,](https://www.obsglobal.com/digital-transformation/customer-engagement/contact-center-consulting) [Conversational AI](https://www.obsglobal.com/digital-transformation/customer-engagement/conversational-ai) ![2020-02-26-16_37_40-Clipboard](https://info.obsglobal.com/hubfs/2020-02-26-16_37_40-Clipboard.png) ##### Business and Technical Consulting [Organizational Change Management,](https://www.obsglobal.com/digital-transformation/business-technical-consulting/) [Project Management,](https://www.obsglobal.com/digital-transformation/business-technical-consulting/) [Quality Assurance,](https://www.obsglobal.com/digital-transformation/business-technical-consulting/) [Application Development and Management,](https://www.obsglobal.com/digital-transformation/business-technical-consulting/) [Systems Integration,](https://www.obsglobal.com/digital-transformation/business-technical-consulting/) [Cloud Deployment](https://www.obsglobal.com/digital-transformation/business-technical-consulting/) ### CYBERSECURITY ![2020-02-26-16_38_37-Clipboard](https://info.obsglobal.com/hubfs/2020-02-26-16_38_37-Clipboard.png) ##### Security Advisory Services [Virtual C-Suite Advisory,](https://www.obsglobal.com/cybersecurity/cs-advisory-services/vciso)[Security Program Management](http://obsglobal.com/cybersecurity/security-advisory-services/security-program-management/) ![2020-02-26-16_38_23-Clipboard](https://info.obsglobal.com/hubfs/2020-02-26-16_38_23-Clipboard.png) ##### Assessment Services [Risk & Privacy Readiness Assessment,](https://www.obsglobal.com/cybersecurity/assessment-services/#risk-and-privacy-readiness-assessment)[Risk & Privacy Readiness Remediation,](https://www.obsglobal.com/cybersecurity/assessment-services/#risk-and-privacy-readiness-remediation)[HIPAA Assessments,](https://www.obsglobal.com/cybersecurity/assessment-services/compliance-and-assessment-hipaa/)[PCI Assessments](https://www.obsglobal.com/cybersecurity/assessment-services/compliance-assessment-pci/)[,](https://www.obsglobal.com/cybersecurity/assessment-services/compliance-and-assessment-hipaa/) ![2020-02-26-16_38_09-Clipboard](https://info.obsglobal.com/hubfs/2020-02-26-16_38_09-Clipboard.png) ##### Technical Security Services [Penetration Testing – Network,](https://www.obsglobal.com/cybersecurity/technical-security-services/penetration-testing)[Wireless,](https://www.obsglobal.com/cybersecurity/technical-security-services/penetration-testing)[Web & App,](https://www.obsglobal.com/cybersecurity/technical-security-services/penetration-testing)[Red Teaming,](https://www.obsglobal.com/cybersecurity/technical-security-services/penetration-testing)[Social Engineering,](https://www.obsglobal.com/cybersecurity/technical-security-services/social-engineering)[Secure Code Analysis & Review](https://www.obsglobal.com/cybersecurity/technical-security-services/secure-code-review) ![RSP Health-Color Thin](https://info.obsglobal.com/hubfs/RSP%20Health-Color%20Thin.png) ##### [RSP Health](https://www.obsglobal.com/cybersecurity/security-advisory-services) [Risk Management Program](https://www.obsglobal.com/cybersecurity/rsp-health/), [HITRUST Readiness](https://www.obsglobal.com/cybersecurity/rsp-health/), [HIPAA Compliance](https://www.obsglobal.com/cybersecurity/rsp-health/) Careers ![](https://info.obsglobal.com/hubfs/Careers-Available_Positions.png) ###### CURRENT OPENINGS ![](https://info.obsglobal.com/hubfs/Careers_Working_At-Online.png) ###### OUR CULTURE ![](https://info.obsglobal.com/hubfs/Our-Benefits1.png) ###### OUR BENEFITS ![](https://info.obsglobal.com/hubfs/Address.png) ###### CULTURE CREDO Insights ![](https://info.obsglobal.com/hubfs/BLOGS-icon-5ed95c0032155.png) ###### Blog ![](https://info.obsglobal.com/hubfs/BLOGS-icon-5ed95abfe8bd6.png) ###### Resource Center Contact ![](https://info.obsglobal.com/hubfs/ContactUs_Contact-Us-Form.png) ###### Contact Us ![](https://info.obsglobal.com/hubfs/ContactUs-Locations.png) ###### Locations About ![](https://info.obsglobal.com/hubfs/About-Our_Approach.png) ###### Our Company ![](https://info.obsglobal.com/hubfs/Our-Community-Icon.png) ###### Our Community ![](https://info.obsglobal.com/hubfs/Untitled%20design%20(27).png) ###### Executive team ![](https://info.obsglobal.com/hubfs/About-Partners.png) ###### Partners & Clients ![](https://info.obsglobal.com/hubfs/NEWS2.png) ###### News & Events Solutions ![](https://info.obsglobal.com/hubfs/Bulb_Brain.png) ###### Innovation Lab ![](https://info.obsglobal.com/hubfs/iSecOps-Menu-Icon-1.png) ###### iSecOps ![](https://info.obsglobal.com/hubfs/CX%20Solutions%20Icon.png) ###### Customer Experience ![](https://info.obsglobal.com/hubfs/Untitled%20design%20(25).png) ###### Agile Transformation ![](https://info.obsglobal.com/hubfs/b2b%20ecommerce%20icon.png) ###### B2B eCommerce Services ### DIGITAL TRANSFORMATION ![dig-trans-cons-1](https://info.obsglobal.com/hubfs/dig-trans-cons-1.png) ##### Digital Advisory Services [Assessment,](https://www.obsglobal.com/digital-transformation/digital-advisory-services/assessment/)[Strategy & Roadmap,](https://www.obsglobal.com/digital-transformation/digital-advisory-services/strategy-roadmap)[Enterprise Performance Management](https://www.obsglobal.com/digital-transformation/digital-advisory-services/enterprise-performance-management/) ![dig-studio](https://info.obsglobal.com/hubfs/dig-prod-dev.png) ##### Digital Studio [Product Discovery,](https://www.obsglobal.com/digital-transformation/digital-studio) [Epic Architecture,](https://www.obsglobal.com/digital-transformation/digital-studio)[Epic Development,](https://www.obsglobal.com/digital-transformation/digital-studio) [Epic Learning,](https://www.obsglobal.com/digital-transformation/digital-studio) ![salesforce-1](https://info.obsglobal.com/hubfs/salesforce-1.png) ##### Salesforce [Service Cloud,](https://www.obsglobal.com/digital-transformation/salesforce/)[Sales Cloud,](https://www.obsglobal.com/digital-transformation/salesforce/) [Community Cloud,](https://www.obsglobal.com/digital-transformation/salesforce/) [Lightening Enablement,](https://www.obsglobal.com/digital-transformation/salesforce/) [MuleSoft Integration](https://www.obsglobal.com/digital-transformation/salesforce/) ![2020-02-26-16_37_21-Clipboard](https://info.obsglobal.com/hubfs/2020-02-26-16_37_21-Clipboard.png) ##### Service Management [IT Service Management,](https://www.obsglobal.com/digital-transformation/service-management/itsm/) [Business Service Management,](https://www.obsglobal.com/digital-transformation/service-management/#business_service_management)[Integrated Security Operations](https://www.obsglobal.com/isecops/) ![dig-adv](https://info.obsglobal.com/hubfs/dig-adv.png) ##### Customer Engagement [Contact Center Consulting,](https://www.obsglobal.com/digital-transformation/customer-engagement/contact-center-consulting) [Conversational AI](https://www.obsglobal.com/digital-transformation/customer-engagement/conversational-ai) ![2020-02-26-16_37_40-Clipboard](https://info.obsglobal.com/hubfs/2020-02-26-16_37_40-Clipboard.png) ##### Business and Technical Consulting [Organizational Change Management,](https://www.obsglobal.com/digital-transformation/business-technical-consulting/) [Project Management,](https://www.obsglobal.com/digital-transformation/business-technical-consulting/) [Quality Assurance,](https://www.obsglobal.com/digital-transformation/business-technical-consulting/) [Application Development and Management,](https://www.obsglobal.com/digital-transformation/business-technical-consulting/) [Systems Integration,](https://www.obsglobal.com/digital-transformation/business-technical-consulting/) [Cloud Deployment](https://www.obsglobal.com/digital-transformation/business-technical-consulting/) ### CYBERSECURITY ![2020-02-26-16_38_37-Clipboard](https://info.obsglobal.com/hubfs/2020-02-26-16_38_37-Clipboard.png) ##### Security Advisory Services [Virtual C-Suite Advisory,](https://www.obsglobal.com/cybersecurity/cs-advisory-services/vciso)[Security Program Management](http://obsglobal.com/cybersecurity/security-advisory-services/security-program-management/) ![2020-02-26-16_38_23-Clipboard](https://info.obsglobal.com/hubfs/2020-02-26-16_38_23-Clipboard.png) ##### Assessment Services [Risk & Privacy Readiness Assessment,](https://www.obsglobal.com/cybersecurity/assessment-services/#risk-and-privacy-readiness-assessment)[Risk & Privacy Readiness Remediation,](https://www.obsglobal.com/cybersecurity/assessment-services/#risk-and-privacy-readiness-remediation)[HIPAA Assessments,](https://www.obsglobal.com/cybersecurity/assessment-services/compliance-and-assessment-hipaa/)[PCI Assessments](https://www.obsglobal.com/cybersecurity/assessment-services/compliance-assessment-pci/)[,](https://www.obsglobal.com/cybersecurity/assessment-services/compliance-and-assessment-hipaa/) ![2020-02-26-16_38_09-Clipboard](https://info.obsglobal.com/hubfs/2020-02-26-16_38_09-Clipboard.png) ##### Technical Security Services [Penetration Testing – Network,](https://www.obsglobal.com/cybersecurity/technical-security-services/penetration-testing)[Wireless,](https://www.obsglobal.com/cybersecurity/technical-security-services/penetration-testing)[Web & App,](https://www.obsglobal.com/cybersecurity/technical-security-services/penetration-testing)[Red Teaming,](https://www.obsglobal.com/cybersecurity/technical-security-services/penetration-testing)[Social Engineering,](https://www.obsglobal.com/cybersecurity/technical-security-services/social-engineering)[Secure Code Analysis & Review](https://www.obsglobal.com/cybersecurity/technical-security-services/secure-code-review) ![RSP Health-Color Thin](https://info.obsglobal.com/hubfs/RSP%20Health-Color%20Thin.png) ##### [RSP Health](https://www.obsglobal.com/cybersecurity/security-advisory-services) [Risk Management Program](https://www.obsglobal.com/cybersecurity/rsp-health/), [HITRUST Readiness](https://www.obsglobal.com/cybersecurity/rsp-health/), [HIPAA Compliance](https://www.obsglobal.com/cybersecurity/rsp-health/) Careers ![](https://info.obsglobal.com/hubfs/Careers-Available_Positions.png) ###### CURRENT OPENINGS ![](https://info.obsglobal.com/hubfs/Careers_Working_At-Online.png) ###### OUR CULTURE ![](https://info.obsglobal.com/hubfs/Our-Benefits1.png) ###### OUR BENEFITS ![](https://info.obsglobal.com/hubfs/Address.png) ###### CULTURE CREDO Insights ![](https://info.obsglobal.com/hubfs/BLOGS-icon-5ed95c0032155.png) ###### Blog ![](https://info.obsglobal.com/hubfs/BLOGS-icon-5ed95abfe8bd6.png) ###### Resource Center Contact ![](https://info.obsglobal.com/hubfs/ContactUs_Contact-Us-Form.png) ###### Contact Us ![](https://info.obsglobal.com/hubfs/ContactUs-Locations.png) ###### Locations × Together with Freshworks, Online is pleased to invite you to join us at a roundtable event on Thursday, December 8th at Ruth’s Chris Steak House where we will unpack the changing role of IT in enabling the employee experience. ![Ruths Chris Invite](https://info.obsglobal.com/hubfs/Ruths%20Chris%20Invite.png "Ruths Chris Invite") ## Employee Experience: Is work tech keeping pace with employee expectations? We know that the model for work has changed and with it so have the expectations of our employees.  We also know that enterprise digital transformation continues to be most organizations’ top priority - what is less clear is how to align the transformation priorities to meet (or exceed) employees' expectations. ![Rectangle 1-1](https://info.obsglobal.com/hubfs/Rectangle%201-1.png "Rectangle 1-1") ## JOIN OUR ROUNDTABLE EVENT ##### Date: December 8th , 2022 ##### Doors open: 11:30 am ##### Lunch and Roundtable Presentation: 12:00 - 1:30 pm ##### Location: Ruth's Chris Steak House  Calgary Tower, 294,115-9th Avenue SE 2nd Floor Calgary, AB T2G 0P5 ##### ![Rectangle 1-1](https://info.obsglobal.com/hs-fs/hubfs/Rectangle%201-1.png?width=891&height=6&name=Rectangle%201-1.png) Online, together with Freshworks, is hosting an upcoming session to look at how you can leverage your service desk to have a meaningful effect on EX. Over lunch, we will look at: - Why Employee Experience Matters - Redefine technology’s role in the workplace - How IT can enable a delightful employee experience This roundtable-style session will provide unique insights into the role of IT in EX and through engaging conversation equip you with new ideas to better position your IT team to truly meet the needs of your organization   ## Roundtable Facilitators  ![Darrel 1](https://info.obsglobal.com/hubfs/Darrel%201.png "Darrel 1") ## Darrel Popowich Managing Director Service Management ![Cleber 1](https://info.obsglobal.com/hs-fs/hubfs/Cleber%201.png?width=198&height=200&name=Cleber%201.png "Cleber 1") ## Cleber Souza Senior Consultant Service Management - [Our Company](https://www.obsglobal.com/our-company) - [Our Executive Team](https://www.obsglobal.com/executive-team) - [Partners & Clients](https://www.obsglobal.com/partners-and-clients) - [Events](https://www.obsglobal.com/events-2) - [News](https://www.obsglobal.com/blog-2) - [Blog](https://info.obsglobal.com/blog) - [Working at Online](https://www.obsglobal.com/working-at-online) - [Available Positions](https://www.obsglobal.com/job-openings) - [Locations](https://www.obsglobal.com/locations) - [Contact Us](https://www.obsglobal.com/contact-us) [![](https://info.obsglobal.com/hs-fs/hubfs/Hubspot%20footer%20social%20media%20icons/glassdoor%20hubspot%20footer%20icon.png?width=16&name=glassdoor%20hubspot%20footer%20icon.png)](https://www.glassdoor.ca/Overview/Working-at-Online-Business-Systems-EI_IE373050.11,34.htm)[![](https://info.obsglobal.com/hs-fs/hubfs/youtube-icon.png?width=16&name=youtube-icon.png)](https://www.youtube.com/channel/UCpB4PnAD2VGv9mb0jwaSl-Q) [![](https://info.obsglobal.com/hs-fs/hubfs/Hubspot%20footer%20social%20media%20icons/facebook%20hubspot%20footer%20icon.png?width=16&name=facebook%20hubspot%20footer%20icon.png)](https://www.facebook.com/Online-Business-Systems-Explore-Innovate-Lead-113440482070083/) [![](https://info.obsglobal.com/hs-fs/hubfs/Hubspot%20footer%20social%20media%20icons/linkedin%20hubspot%20footer%20icon.png?width=16&name=linkedin%20hubspot%20footer%20icon.png)](https://www.linkedin.com/company/online-business-systems) [![twitter final](https://info.obsglobal.com/hs-fs/hubfs/twitter%20final.png?width=19&height=19&name=twitter%20final.png)](https://x.com/obs_global)[![](https://info.obsglobal.com/hs-fs/hubfs/Hubspot%20footer%20social%20media%20icons/insta%20hubspot%20footer%20icon.png?width=16&name=insta%20hubspot%20footer%20icon.png)](http://www.instagram.com/obs_global/) Copyright © 2025 Online Business Systems - [Privacy Policy](https://www.obsglobal.com/privacy-policy/) - [Accessibility Policy](https://www.obsglobal.com/accessibility-policy/) ![](https://px.ads.linkedin.com/collect/?pid=650121&fmt=gif)