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Online’s Application Managed Services portfolio is designed to come alongside the organization and extend their ability to support custom applications, packaged software, and network and cloud solutions. As an extension of your team, we worry about the day-to-day support and maintenance, and free up your valuable resources to focus on value-added activities. Our Approach While each AMS engagement varies in size and complexity, all of our engagements are based on a proven model that is designed to deliver proactive management, reducing the reactive cycle of response.
Each engagement is tailored for our Clients and is a blend of two key components: Base Support and Enhancements.
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SERVICE OVERVIEW
Learn More About Our Application Managed Services
SERVICE OVERVIEW
Learn More About Our Application Managed Services
A large insurance provider faced challenges with its growing portfolio of applications, including increasing maintenance costs, resource limitations, and a lack of scalability.
Recognizing the need for a more efficient approach, they partnered with Online to optimize their application management processes.
Online provided dedicated support through an AMS team that included application upgrades, security patches, and proactive monitoring, ensuring that the company's applications remained up-to-date and secure.
The results were remarkable. By outsourcing application management, the client achieved cost savings that included lowering overhead costs and avoiding the necessity to recruit and train more in-house personnel. This allowed the organization to allocate resources more effectively and focus on core business activities.
The company also benefited from enhanced application performance, improved response times, and increased reliability, leading to heightened customer satisfaction. The scalability and flexibility provided by the AMS team helped the Client to respond quickly to changing business needs.
An organization based in the United States, specializing in enterprise performance management through a SaaS solution, sought a partner to create a new software application on the Microsoft Azure Cloud Platform.
The firm chose to collaborate with Online for the development, production deployment, and comprehensive management of the software application. Throughout this ongoing 7-year partnership, Online has consistently applied stringent security protocols, adhering to industry best practices. They also provide round-the-clock, 365-day support for both the application and cloud infrastructure.
Online is providing Base Support and Product Enhancements for the product. The AMS team works collaboratively with the organization to effectively manage and maintain a well-defined product roadmap.
The managed services are underpinned by DevOps principles and the application of top-tier security practices, ensuring the delivery of product updates, handling product backlog items, and providing day-to-day break-fix support.
This dedicated effort is led by a team of approximately 10 seasoned IT professionals who have established a remarkable rapport with the client. To this organization, Online Business Systems is not just a service provider but a steadfast partner, nurturing a long-standing and mutually beneficial relationship.
A Canadian financial regulatory authority faced an unexpected challenge when their primary IT support specialist decided to retire abruptly.
This specialist was responsible for maintaining six custom-developed software applications within a heavily regulated provincial environment.
Online Business Systems Application Management Services (AMS) was the flexible solution the firm needed to respond quickly. This comprehensive service covers the essential support requirements for the six financial applications. Additionally, the client benefits from a collaborative team consisting of both client-side experts and Online's AMS Team, ensuring efficient management and delivery of application enhancements and upgrades.
Today, the client uses a dedicated ticket system to report faults and or incidents to the Online AMS team who continues to provide support. Tickets are prioritized based on their urgency and adhere to a predefined service level agreement.
Application enhancements are frequently driven by legislation changes, thus are time-sensitive and critical to the success of the organization. These changes are queued accordingly and addressed in a timely manner.
Online SOC2 accreditation ensures all the necessary audit and security controls are in place and fully applied to the services offered, which creates confidence in any enhancements deployed to production.
