Your personal health data is not only very private, but it is very valuable. Healthcare organizations across North America (and the world) are continually needing to invest in security programs that protect their patient information through physical security, technology, and managing human-led processes and workflows.

As North America’s leading Digital Transformation and Cybersecurity consultancy, Online takes great pride in building a culture that supports and builds teams of professionals; which ultimately benefits our valued Clients.

So, let me tell you a story.  This is a true story.  A personal story about a request I got from someone who is near and dear to me.

These kinds of requests are becoming more and more common and so I wanted to share what happened so that you can recognize it when somebody comes knocking on your door (or email) with a similar ask.  Who would suspect that a gift card could be the tool of a phishing attack?  You should.

Robots are transforming our world, our workplace, our work. Amazing advances in the field of robotics has machines and artificial Intelligence (AI) doing the work of humans. A recent report by the McKinsey Global Institute concluded that nearly two thirds of all jobs could have at least 30% of their activities automated by 2030.

AI is not a new topic but it’s becoming an organizational process that needs to be understood, prepared for, and ultimately adopted. As we work with clients on digital transformation and cybersecurity projects, AI is almost always a topic of interest if not intentional consideration.

From the smallest of start-ups to the largest industry leaders; all companies make a promise to their market. In some cases, they promise to simplify life, add value, or maybe provide a fun distraction. Sometimes their promises are well defined and crisp, in other cases they are accidental and unintentional.

How do they communicate this to their target audience? They communicate their promises through their branding.

For over 13 years Online has been proud to be a Genesys partner. We have helped customers throughout North America implement their Genesys solutions, map their customer journeys, and improve their overall customer experience. 

Both Gartner and Forrester research consider Genesys a leader in customer service solutions and it’s our pleasure to work with Genesys to meet the needs of PureEngage customers. 

We had a chance to ask Onliner Doug Folken, a long time Genesys practitioner, to share with us a few of his thoughts and observations on what he’s seen in the Genesys platform over the last 35 years.  Please welcome Doug to our blog – we hope you enjoy his reflection on “The Evolution of Genesys."

RSA week is always a busy time of attending presentations and training sessions, exploring the [newly expanded] Expo Hall (700+ vendors), checking out what’s new in the Early Stage Expo (aka the Sandbox), catching up with old friends/colleagues/customers, and being enticed to attend way too many parties/receptions every evening.

In a previous post we looked at Four Steps to Implementing Robotic Process Automation (RPA).  Today we will take a closer look at the first of those steps, Identify Processes, and look at how you can maximize your RPA investment by selecting high impact processes that deliver immediate ROI.

Online Business Systems unveiled their highly anticipated Digital Innovation Lab in May of 2018. The Innovation Lab connects our customers, and the difficult business problems they are trying to solve, with emerging technology. Using a set of themes, the Innovation Lab will  investigate technical trends industry experts believe will be the foundation of the next generation of digital business models.

Below is an update on some of the Machine Learning that has been taking place.....