Our Thinking

Risk – the new four-letter word

Posted by Tim McCreight on Jul 6, 2018 10:58:00 AM

Hi folks, my name is Tim McCreight and I’m a new member of the Risk, Security & Privacy practice here at Online. I wanted to take this opportunity to introduce myself to a new audience and write about one of my favourite topics in the security industry – Risk!

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Topics: Risk Assessments, Security

So Your Business Has Gone Digital… But Is It Creating Memorable Customer Experiences?

Posted by Daniel Magal on Jun 28, 2018 4:18:28 PM

Over the course of the last decade business owners and entrepreneurs have found themselves dealing with a set of problems that they have never had to address in the past.

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Topics: Digital Experience, Digital Transformation, Customer Experience

Insecure Coding CAN Lead to a Zombie Apocalypse

Posted by Steve Levinson on Jun 15, 2018 1:06:42 PM

By now, most of the world has heard about the alarm pertaining to a zombie alert in Lake Worth, Florida.  Do we think that zombies were getting their day in the sun, or could it possibly be that whomever was responsible for writing the power alert application (or for testing it) was in some sort of zombie state at the time?

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Topics: Security

The Well-Aligned Organization

Posted by Greg Kaczmarz on Jun 8, 2018 12:52:58 PM

Is your organization aligned and positioned for success? According to author and speaker

Simon Sinek (www.startwithwhy.com), organizations that inspire have at their cores an understanding of why they exist. This understanding of purpose or cause manifests itself in how these organizations operate and is front and center when they and their leaders communicate.

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Topics: Business Transformation, Change Management, Leadership, Business Consulting

When 24x7 Security is Not Enough

Posted by Steve Levinson on May 31, 2018 3:33:37 PM

Neighbors, babysitters, handymen, even family members; your backyard, upstairs deck, even your own front door…

Statistics show the vast majority of burglaries and theft, especially identity theft, are perpetrated by a household acquaintance or family member. The US Department of Justice says that “Offenders were known to their victims in 65% of violent burglaries; offenders were strangers in 28%.” Similarly, any Google search yields countless articles listing front doors, backyards, and ground floor windows as the most common points of entry for burglars. 

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Topics: Risk Assessments, Security, Genesys, Contact Centers

Technology Trends to Look Out for in 2018: Artificial Intelligence

Posted by Tim Siemens on May 23, 2018 3:04:36 PM

Artificial intelligence (AI) is disrupting how companies operate. AI represents a foundational change in the way systems will be architected and delivered, and ultimately is a trend that is rapidly becoming a priority for Online’s clients and for Online.

AI as a Foundation

Creating a foundation in artificial intelligence allows businesses to truly transform their partner ecosystems, business models, and customer experiences. Organizations that can uniquely combine architecture and technical innovation will play a major role in leap-frogging the competition, gaining true market advantage. But creating this foundation requires having the right skills at your disposal – and you need to get access to those skills now.

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Topics: Innovation, Artificial Intelligence, Machine Learning

What Genesys Didn't Say About AI at CX18

Posted by Jay Gunnell on May 18, 2018 10:26:40 AM

With CX18 in the books, we asked Onliner (and conference attendee) Jay Gunnell to share some of his thoughts on what he observed at the conference.

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Topics: Customer Experience, Genesys, Contact Centers

The Do’s and Don’ts of a Business Analyst Venturing into an OCM Role

Posted by May Ann Lopez on May 10, 2018 11:59:02 AM

Having been a Business Analyst (BA) for many years, I was given the opportunity in 2015 to step into a role that I considered new territory. I accepted a project assignment as an OCM Practitioner/Analyst for a multi-year program, with multiple projects, that was introducing massive changes to the client. There were both enterprise-wide changes and cultural shifts that were required to support the future growth of the company.

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Topics: Business Analysis, Project Management, Business Consulting

5 Tips for Dealing with Multi-Generational Teams

Posted by Heidi Deras on May 3, 2018 10:46:15 AM

It’s no surprise that our workforce is changing. If your workplace is like most, a quick glance around the office will likely reveal that there are fewer Baby Boomer workers than in the past and more Gen X and Millennial workers. Canadian Business reports that Millennials are becoming the most sizable working generation in Canada, completely overtaking the other generations of employees.

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Topics: Leadership, Professional Effectiveness, Business Consulting

Looking Back at RSA Conference 2018

Posted by Security Consulting Team on Apr 24, 2018 2:00:06 PM

With RSA Conference 2018 behind us, we asked Onliner Derek Nwamadi to share some of his observations from the conference floor. 

This year’s RSA Conference did not disappoint. Once again attendees were treated to a great line up of presentations, events, and an always impressive expo floor. Looking back at my week at RSA, one word kept coming to 

mind – 

Trust; we seem to be living in an age where we are technology and data rich but trust poor. 

As always, there are some technologies and buzzwords that become industry hot buttons and generally drive it for the rest of the year (more on that later). 

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Topics: Security, Privacy

Our Thinking - The Online Blog is a source for insights, resources, best practices, and other useful content from our multi-disciplinary team of Onliners.

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