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Change is...Good? A Fresh Approach to Offensive Security
By Mark Van Patten on June 13, 2024

"The Only Constant is Change..." That old adage is not only true but also the challenge of every network technician, administrator, manager, and CTO. With the goal of maintaining and...

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Customer Experience CX Customer Engagement

5 Insights to Improve Your Customer Experience (CX) from Online's CTO
By Tim Siemens on May 28, 2024

Over the past few years, the concept of Customer Experience (CX) has undergone a significant transformation. We've seen a shift driven largely by technological advancements and the rapid...

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CX salesforce salesforce einstein Salesforce Marketing Cloud

Your Digital Experience and Marketing are Missing the Mark
By Salesforce Practice Team on May 28, 2024

Are you struggling to make a lasting impression on your customers in a crowded digital marketplace?

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Change Management Digital Transformation Strategy OCM organizational change management

OCM as a Driver of Strategic Outcomes
By David Tenjo on May 24, 2024

Change management and business strategy are intrinsically linked in ensuring organizational success and sustainability. An organization’s digital transformation often includes rapid...

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Data Engineering and Analytics with Microsoft Fabric: A Game-Changer
By Amir Golzadeh & Natalie Borbon on May 13, 2024

In the fast-paced world of data-driven decision-making, organizations are continually searching for innovative solutions to streamline data management and analysis. Enter Microsoft Fabric,...

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Data Trends Data Reporting Data Analysis Data Driven Data Strategy

The Data-Driven Organization: Part Two
By Jeff Friesen on April 22, 2024

In Part One of this blog, we discussed the rising importance of Generative AI (Gen AI) and its role in propelling data and AI to the forefront of organizational strategy. It emphasized that...

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Data and Analytics #GenerativeAI Data Analytics Data Analysis Data Driven Data Strategy

The Data-Driven Organization: Part One
By Jeff Friesen on March 27, 2024

While Data and AI are certainly not new topics or services, the excitement around Generative AI over the last year has launched these topics into the forefront of most organization’s...

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Risk Assessments Artificial Intelligence AI Innovation Lab Data Trends ChatGPT Data Reporting Data Analysis Generative AI

Avoiding Pitfalls in AI Adoption
By Brian Spisak & Ali Farnsworth on February 20, 2024

There are many pitfalls to watch out for, like the risk of using bad data (which leads to bad outcomes) or jumping on new trends without a clear plan. In this blog we want to share how to...

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Project Management Digital Transformation Digital Studio Digital Product Development digital products MoSCoW method

Effective Prioritization Methods for Digital Product Development
By Matt Pacyga on February 13, 2024

In the dynamic landscape of digital product development, the art of prioritization is a key skill to navigating a complex maze. In this intricate network, the MoSCoW and RICE methods emerge...

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Cloud Deployment Cloud IT Service Management Generative AI Digital Banking Cloud Migration FinTech Cloud Services

Banking with Cloud Technology: A Strategic Perspective
By Mark Struck & Colin Thrasher on February 1, 2024

A Catalyst for the Evolution of Banking The banking industry is undergoing significant change, influenced by the integration of cloud technology and the emergence of innovative competitors...

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Innovation AI Business Online Business Systems Innovation Lab large language models #GenerativeAI LLM

Generative AI's Impact on Business
By Tim Siemens on January 25, 2024

Generative AI in Business Applications Generative AI is a subject of immense interest and potential across various industries. Tim Siemens, Chief Technology Officer (CTO) of Online...

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Digital Transformation Customer Experience Contact Centers AI IT CX Customer Engagement CcaaS Modernize Generative AI LLM

4 Key Ways to Modernize Your Contact Center
By Chris Theriault & Felipe Cely on January 17, 2024

A Guide for Customer Experience and IT Leaders Introduction: A Tale of Transformation In the rapidly evolving world of customer service, imagine a contact center that delayed...

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