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Data and Analytics #GenerativeAI Data Analytics Data Analysis Data Driven Data Strategy

The Data-Driven Organization: Part One
By Jeff Friesen on March 27, 2024

While Data and AI are certainly not new topics or services, the excitement around Generative AI over the last year has launched these topics into the forefront of most organization’s...

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Risk Assessments Artificial Intelligence AI Data Trends ChatGPT Data Reporting Data Analysis Generative AI

Avoiding Pitfalls in AI Adoption
By Brian Spisak & Ali Farnsworth on February 20, 2024

There are many pitfalls to watch out for, like the risk of using bad data (which leads to bad outcomes) or jumping on new trends without a clear plan. In this blog we want to share how to...

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Project Management Digital Transformation Digital Studio Digital Product Development digital products MoSCoW method

Effective Prioritization Methods for Digital Product Development
By Matt Pacyga on February 13, 2024

In the dynamic landscape of digital product development, the art of prioritization is a key skill to navigating a complex maze. In this intricate network, the MoSCoW and RICE methods emerge...

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Cloud Deployment Cloud IT Service Management Generative AI Digital Banking Cloud Migration FinTech

Banking with Cloud Technology: A Strategic Perspective
By Mark Struck & Colin Thrasher on February 1, 2024

A Catalyst for the Evolution of Banking The banking industry is undergoing significant change, influenced by the integration of cloud technology and the emergence of innovative competitors...

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Innovation AI Business Online Business Systems Innovation Lab large language models #GenerativeAI LLM

Generative AI's Impact on Business
By Tim Siemens on January 25, 2024

Generative AI in Business Applications Generative AI is a subject of immense interest and potential across various industries. Tim Siemens, Chief Technology Officer (CTO) of Online...

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Digital Transformation Customer Experience Contact Centers AI IT CX Customer Engagement CcaaS Modernize Generative AI LLM

4 Key Ways to Modernize Your Contact Center
By Chris Theriault & Felipe Cely on January 17, 2024

A Guide for Customer Experience and IT Leaders Introduction: A Tale of Transformation In the rapidly evolving world of customer service, imagine a contact center that delayed...

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Security Service Management Digital Transformation Contact Centers PCI Cybersecurity AI Ransomware Redteaming salesforce Healthcare Security PCI Assessment virtual agents Interaction Design SecOps B2B B2BCommerce isecops metaverse PCI DSS v4.0 Salesforce CPQ OBS Global

Online's Top 5 Blogs of 2023
By Online Team on December 22, 2023

Thank you for 'voting' with your engagement on our blogs! Readers like you have helped us share Onliner's thought leadership to an audience that grows larger every year. Over the last year,...

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Design Design Thinking Process Design Thinking User Experience digital strategies

User Stories & Design Decisions
By Brock Newitt on November 24, 2023

In the realm of software development, design takes center stage as a cornerstone process. Beyond mere lines of code, design is the art of crafting an ecosystem that's efficient, scalable,...

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Business Transformation Digital Business transformation salesforce salesforce managed services

The Ultimate Guide to Salesforce Optimization & How to Align Your Business Process with Salesforce
By Marshall Cram & Brock Newitt on October 26, 2023

Would it be correct to assume you aren’t using your Salesforce platform today to its full potential? Probably.

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Application Development Innovation Languages Machine Learning Online Business Systems software Cloud azure API Python Developer Language Programming Native App microservices large language models software development microservice encryption distributed application runtime cloud service

Hands on with the Distributed Application Runtime (Dapr)
By Tyler Dueck on October 12, 2023

Welcome to "Hands On" a Technical Perspective from our blog series - a digital playground for the truly tech-obsessed. Here at Online, our dedicated team of professionals live and breathe...

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salesforce salesforce einstein

8 Key Takeaways from Salesforce's Dreamforce 2023
By Marshall Cram on September 25, 2023

In a world increasingly driven by digital innovation, Dreamforce 2023 positioned itself as the cornerstone of technological advancements, particularly in the domain of Artificial...

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Biometric authentication deep fakes biometric

The Risks of Biometric Authentication in the Age of Deep Fakes
By Chris Theriault on September 21, 2023

The need for secure and convenient authentication methods has led to the rise of biometric authentication, which relies on unique physical traits for identification. This technology has...

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