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Security leadership finds itself unwittingly in an arms race. Our AI-powered adversaries are launching attacks with greater volume, speed, stealth and sophistication. Traditional security...

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Many organizations are exploring how artificial intelligence (AI) can change the way contact centers work. The combination of AI and cloud-based technology is making it possible to handle...

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Creating a digital strategy and roadmap is the starting point for any successful transformation. This process isn’t just about defining where you want to go—it’s about creating the tools...

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Are you facing silent Salesforce errors that are hard to detect or debug? If so, you’re not alone. Salesforce is more than just a CRM; it’s the foundation of automation, customer...

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There are a variety of reasons companies implement Salesforce. It could be to have a single source of truth, for easily managed reports, to utilize new AI features, or to take advantage...

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In a business climate where every tech conversation includes AI, decision-makers are often left asking: Where do we start, what actually works, and how do we avoid the hype? Online Business...

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The 'Vibe Code' shift promises to outsource code generation behind conversational text interfaces. We don’t know what security impacts will be felt by making this shift, but we can use the...

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Many organizations are reevaluating how they manage customer interactions. Traditional contact centers hosted on-premise often come with limitations related to hardware, manual upgrades,...

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As AI continues to disrupt industries at an incredible rate, enterprise leaders are grappling with a paradox: the urgent need to leverage AI while managing its complex risks. Enter the...

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“This article is 100% organic and has been untouched by AI.” “Software is eating the world”– Marc Andreesen, 2011 Marc Andreesen’s famous quote foresaw the rise of...

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In my previous post, “User Stories as the Gateway to Effective Design”, I focused on how strong user stories translate user intent into actionable requirements, capturing not just what...

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In today's rapidly evolving cyber threat landscape, organizations must be prepared to handle security incidents efficiently and effectively. One of the most valuable tools for strengthening...