---
title: Our Blog
description: The Online Blog is a source for insights, resources, best practices, and other useful content from our multi-disciplinary team of Onliners. Topics include Security, Service Management, Customer Experience,Technology and Business Consulting, and Cloud.
---

[![Online Business Systems](https://info.obsglobal.com/hubfs/OBS%20+%20CGI%20LOGO%203.png)](https://www.obsglobal.com)

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About

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###### Our Company

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###### Our Community

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###### Executive team

![](https://info.obsglobal.com/hubfs/About-Partners.png)

###### Partners & Clients

![](https://info.obsglobal.com/hubfs/Imported%20sitepage%20images/About-News.png)

###### News

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###### Events

Services

### [DIGITAL TRANSFORMATION](https://www.obsglobal.com/digital-transformation/digital-advisory-services)

![Digital Advisory Services](https://info.obsglobal.com/hubfs/dig-trans-cons-1.png)

##### [Digital Advisory Services](https://www.obsglobal.com/digital-transformation/digital-advisory-services)

[Assessment,](https://www.obsglobal.com/digital-transformation/digital-advisory-services/#assessment) [Strategy & Roadmap,](https://www.obsglobal.com/digital-transformation/digital-advisory-services/strategy-roadmap) <https://www.obsglobal.com/digital-transformation/digital-advisory-services/strategy-roadmap>[Enterprise Performance Management,](https://www.obsglobal.com/digital-transformation/digital-advisory-services/#enterprise_results_management) [Change Management](https://www.obsglobal.com/digital-transformation/change-management)

![Digital Studio Products](https://info.obsglobal.com/hubfs/dig-prod-dev.png)

##### [Digital Studio](https://www.obsglobal.com/digital-transformation/digital-studio)

[Custom Software Development,](https://www.obsglobal.com/digital-transformation/digital-studio/custom-software-development/) [Product Vision,](https://www.obsglobal.com/digital-transformation/digital-studio/product-vision) [Product Delivery,](https://www.obsglobal.com/digital-transformation/digital-studio/digital-product-delivery/) [Product Operations](https://www.obsglobal.com/digital-transformation/digital-studio)

![Salesforce](https://info.obsglobal.com/hubfs/salesforce-1.png)

##### [Salesforce](https://www.obsglobal.com/digital-transformation/salesforce)

[Sales Cloud,](https://www.obsglobal.com/digital-transformation/salesforce/#sales_cloud) [Marketing Cloud,](https://www.obsglobal.com/salesforce-marketing-cloud/) [Service Cloud,](https://www.obsglobal.com/digital-transformation/salesforce) <https://www.obsglobal.com/digital-transformation/salesforce/#lightening_enablement>[Agentforce,](https://www.obsglobal.com/digital-transformation/salesforce/salesforce-agentforce/) [Salesforce Consulting](https://www.obsglobal.com/salesforce-consulting)<https://www.obsglobal.com/digital-transformation/salesforce/#mulesoft_integration>

![Service Management](https://info.obsglobal.com/hubfs/2020-02-26-16_37_21-Clipboard.png)

##### [Service Management](https://www.obsglobal.com/digital-transformation/service-management)

[IT Service Management,](https://www.obsglobal.com/digital-transformation/service-management#it_service_management) [Enterprise Service Management](https://www.obsglobal.com/digital-transformation/service-management/enterprise-sm)

![Customer Engagement](https://info.obsglobal.com/hubfs/dig-adv.png)

##### [Customer Engagement](https://www.obsglobal.com/digital-transformation/customer-engagement)

[Contact Center Consulting,](https://www.obsglobal.com/digital-transformation/customer-engagement/contact-center-consulting) [Five9,](https://www.obsglobal.com/partners-and-clients/five9/) [Contact Center as a Service (CCaaS),](https://www.obsglobal.com/contact-center-as-a-service-ccaas/) [Conversational AI](https://www.obsglobal.com/digital-transformation/customer-engagement/conversational-ai)

![Business and Technical Consulting](https://info.obsglobal.com/hubfs/2020-02-26-16_37_40-Clipboard.png)

##### [Business and Technical Consulting](https://www.obsglobal.com/digital-transformation/business-and-technical-consulting)

[Project Management,](https://www.obsglobal.com/digital-transformation/business-technical-consulting/) [Quality Assurance  Development & AMS,](https://www.obsglobal.com/digital-transformation/business-technical-consulting/) [Systems Integration,](https://www.obsglobal.com/digital-transformation/business-technical-consulting/) [Cloud Deployment,](https://www.obsglobal.com/digital-transformation/business-technical-consulting/) [Infrastructure Managed Services](https://www.obsglobal.com/digital-transformation/business-technical-consulting/infrastructure-managed-services/)

![Data Services](https://info.obsglobal.com/hubfs/DataServices-icon.png)

##### [Data Services](https://www.obsglobal.com/digital-transformation/data-services/)

[Data Engineering & Architecture,](https://www.obsglobal.com/digital-transformation/data-services/)[Data Management & Governance,](https://www.obsglobal.com/digital-transformation/data-services/)[Data Analytics & Reporting](https://www.obsglobal.com/digital-transformation/data-services/)

![ai-sparkle](https://info.obsglobal.com/hubfs/ai-sparkle.png)

##### [Artificial Intelligence](https://www.obsglobal.com)

[GenAI](https://www.obsglobal.com/gen-ai), [GenAI Workshops,](https://info.obsglobal.com/gen-ai-workshop-registration) [Document Intelligence](https://www.obsglobal.com/innovation-lab/document-intelligence)<https://www.obsglobal.com/digital-transformation/digital-advisory-services/#enterprise_results_management>

### [CYBERSECURITY](https://www.obsglobal.com/cybersecurity)

![2020-02-26-16_38_37-Clipboard](https://info.obsglobal.com/hubfs/2020-02-26-16_38_37-Clipboard.png)

##### [Security Advisory Services](https://www.obsglobal.com/cybersecurity/security-advisory-services)

[CISO Services](https://www.obsglobal.com/cybersecurity/security-advisory-services/vciso/) [Security Program Management](http://obsglobal.com/cybersecurity/security-advisory-services/security-program-management/)                                            [Digital Forensics & Incident Response (DFIR)](https://info.obsglobal.com/digital-forensics-incident-response)<http://obsglobal.com/cybersecurity/security-advisory-services/security-program-management/>

![2020-02-26-16_38_23-Clipboard](https://info.obsglobal.com/hubfs/2020-02-26-16_38_23-Clipboard.png)

##### [Assessment Services](https://www.obsglobal.com/cybersecurity/assessment-services)

[PCI Compliance and Assessment](https://www.obsglobal.com/compliance-assessment-pci) Third-Party Risk Assurance [Risk & Privacy Readiness Assessment and Remediation](https://www.obsglobal.com/cybersecurity/assessment-services) Compliance and Assessments: ISO, NIST, SOC, GDPR

![2020-02-26-16_38_09-Clipboard](https://info.obsglobal.com/hubfs/2020-02-26-16_38_09-Clipboard.png)

##### [Offensive Security Services](https://www.obsglobal.com/cybersecurity/offensive-security-services)

[Penetration Testing – Network](https://www.obsglobal.com/cybersecurity/offensive-security-services/penetration-testing) [Wireless](https://www.obsglobal.com/cybersecurity/offensive-security-services/penetration-testing) [Web & App](https://www.obsglobal.com/cybersecurity/offensive-security-services/penetration-testing) [Red Teaming](https://www.obsglobal.com/cybersecurity/offensive-security-services/penetration-testing) [Social Engineering](https://www.obsglobal.com/cybersecurity/offensive-security-services#social_engineering) [Secure Code Analysis & Review](https://www.obsglobal.com/cybersecurity/offensive-security-services#secure_code_analysis_and_review) [Vulnerability Assessment](https://www.obsglobal.com/cybersecurity/offensive-security-services/vulnerability-assessment/) [Autonomous & Continuous Testing](https://info.obsglobal.com/autonomous-continuous-testing)<https://www.obsglobal.com/cybersecurity/offensive-security-services#secure_code_analysis_and_review>

![RSP Health-Color Thin](https://info.obsglobal.com/hubfs/RSP%20Health-Color%20Thin.png)

##### [Healthcare Cybersecurity](https://www.obsglobal.com/cybersecurity/rsp-health/)

[Risk Management Program](https://www.obsglobal.com/cybersecurity/health-cybersecurity/) [HITRUST Readiness](https://www.obsglobal.com/cybersecurity/health-cybersecurity/) [HIPAA Compliance](https://www.obsglobal.com/cybersecurity/health-cybersecurity/)<https://www.obsglobal.com/cybersecurity/rsp-health/>

![CloudSecurity_icon_WP-jm](https://info.obsglobal.com/hubfs/CloudSecurity_icon_WP-jm.png)

##### [Cloud Security Services](https://www.obsglobal.com/cybersecurity/cloud-security-services/)

[Cloud Security Advisory](https://www.obsglobal.com/cybersecurity/cloud-security-services) [Cloud Security Engineering](https://www.obsglobal.com/cybersecurity/cloud-security-services) [Cloud Security Assessment (FedRAMP/StateRAMP)](https://www.obsglobal.com/cybersecurity/cloud-security-services)

Innovation

![](https://info.obsglobal.com/hubfs/Bulb_Brain.png)

###### Innovation Lab

Careers

![](https://info.obsglobal.com/hubfs/Careers-Available_Positions.png)

###### CURRENT OPENINGS

![](https://info.obsglobal.com/hubfs/Careers_Working_At-Online.png)

###### OUR CULTURE

![](https://info.obsglobal.com/hubfs/Our-Benefits1.png)

###### OUR BENEFITS

![](https://info.obsglobal.com/hubfs/Address.png)

###### CULTURE CREDO

Insights

![](https://info.obsglobal.com/hubfs/BLOGS-icon-5ed95c0032155.png)

###### Blog

![](https://info.obsglobal.com/hubfs/CX%20Solutions%20Icon.png)

###### Customer Experience

![](https://info.obsglobal.com/hubfs/Agile%20Transformation%20Mega%20Menu%20Icon.png)

###### Agile Transformation

![](https://info.obsglobal.com/hubfs/b2b%20ecommerce%20icon.png)

###### B2B eCommerce

![](https://info.obsglobal.com/hubfs/Financial-Services-Icon.png)

###### Financial Services

Contact

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###### Contact Us

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###### Locations

About

![](https://info.obsglobal.com/hubfs/About-Our_Approach.png)

###### Our Company

![](https://info.obsglobal.com/hubfs/Our-Community-Icon.png)

###### Our Community

![](https://info.obsglobal.com/hubfs/Executive-Team-Icon.png)

###### Executive team

![](https://info.obsglobal.com/hubfs/About-Partners.png)

###### Partners & Clients

![](https://info.obsglobal.com/hubfs/Imported%20sitepage%20images/About-News.png)

###### News

![](https://info.obsglobal.com/hubfs/Imported%20sitepage%20images/About-Events.png)

###### Events

Services

### [DIGITAL TRANSFORMATION](https://www.obsglobal.com/digital-transformation/digital-advisory-services)

![Digital Advisory Services](https://info.obsglobal.com/hubfs/dig-trans-cons-1.png)

##### [Digital Advisory Services](https://www.obsglobal.com/digital-transformation/digital-advisory-services)

[Assessment,](https://www.obsglobal.com/digital-transformation/digital-advisory-services/#assessment) [Strategy & Roadmap,](https://www.obsglobal.com/digital-transformation/digital-advisory-services/strategy-roadmap) <https://www.obsglobal.com/digital-transformation/digital-advisory-services/strategy-roadmap>[Enterprise Performance Management,](https://www.obsglobal.com/digital-transformation/digital-advisory-services/#enterprise_results_management) [Change Management](https://www.obsglobal.com/digital-transformation/change-management)

![Digital Studio Products](https://info.obsglobal.com/hubfs/dig-prod-dev.png)

##### [Digital Studio](https://www.obsglobal.com/digital-transformation/digital-studio)

[Custom Software Development,](https://www.obsglobal.com/digital-transformation/digital-studio/custom-software-development/) [Product Vision,](https://www.obsglobal.com/digital-transformation/digital-studio/product-vision) [Product Delivery,](https://www.obsglobal.com/digital-transformation/digital-studio/digital-product-delivery/) [Product Operations](https://www.obsglobal.com/digital-transformation/digital-studio)

![Salesforce](https://info.obsglobal.com/hubfs/salesforce-1.png)

##### [Salesforce](https://www.obsglobal.com/digital-transformation/salesforce)

[Sales Cloud,](https://www.obsglobal.com/digital-transformation/salesforce/#sales_cloud) [Marketing Cloud,](https://www.obsglobal.com/salesforce-marketing-cloud/) [Service Cloud,](https://www.obsglobal.com/digital-transformation/salesforce) <https://www.obsglobal.com/digital-transformation/salesforce/#lightening_enablement>[Agentforce,](https://www.obsglobal.com/digital-transformation/salesforce/salesforce-agentforce/) [Salesforce Consulting](https://www.obsglobal.com/salesforce-consulting)<https://www.obsglobal.com/digital-transformation/salesforce/#mulesoft_integration>

![Service Management](https://info.obsglobal.com/hubfs/2020-02-26-16_37_21-Clipboard.png)

##### [Service Management](https://www.obsglobal.com/digital-transformation/service-management)

[IT Service Management,](https://www.obsglobal.com/digital-transformation/service-management#it_service_management) [Enterprise Service Management](https://www.obsglobal.com/digital-transformation/service-management/enterprise-sm)

![Customer Engagement](https://info.obsglobal.com/hubfs/dig-adv.png)

##### [Customer Engagement](https://www.obsglobal.com/digital-transformation/customer-engagement)

[Contact Center Consulting,](https://www.obsglobal.com/digital-transformation/customer-engagement/contact-center-consulting) [Five9,](https://www.obsglobal.com/partners-and-clients/five9/) [Contact Center as a Service (CCaaS),](https://www.obsglobal.com/contact-center-as-a-service-ccaas/) [Conversational AI](https://www.obsglobal.com/digital-transformation/customer-engagement/conversational-ai)

![Business and Technical Consulting](https://info.obsglobal.com/hubfs/2020-02-26-16_37_40-Clipboard.png)

##### [Business and Technical Consulting](https://www.obsglobal.com/digital-transformation/business-and-technical-consulting)

[Project Management,](https://www.obsglobal.com/digital-transformation/business-technical-consulting/) [Quality Assurance  Development & AMS,](https://www.obsglobal.com/digital-transformation/business-technical-consulting/) [Systems Integration,](https://www.obsglobal.com/digital-transformation/business-technical-consulting/) [Cloud Deployment,](https://www.obsglobal.com/digital-transformation/business-technical-consulting/) [Infrastructure Managed Services](https://www.obsglobal.com/digital-transformation/business-technical-consulting/infrastructure-managed-services/)

![Data Services](https://info.obsglobal.com/hubfs/DataServices-icon.png)

##### [Data Services](https://www.obsglobal.com/digital-transformation/data-services/)

[Data Engineering & Architecture,](https://www.obsglobal.com/digital-transformation/data-services/)[Data Management & Governance,](https://www.obsglobal.com/digital-transformation/data-services/)[Data Analytics & Reporting](https://www.obsglobal.com/digital-transformation/data-services/)

![ai-sparkle](https://info.obsglobal.com/hubfs/ai-sparkle.png)

##### [Artificial Intelligence](https://www.obsglobal.com)

[GenAI](https://www.obsglobal.com/gen-ai), [GenAI Workshops,](https://info.obsglobal.com/gen-ai-workshop-registration) [Document Intelligence](https://www.obsglobal.com/innovation-lab/document-intelligence)<https://www.obsglobal.com/digital-transformation/digital-advisory-services/#enterprise_results_management>

### [CYBERSECURITY](https://www.obsglobal.com/cybersecurity)

![2020-02-26-16_38_37-Clipboard](https://info.obsglobal.com/hubfs/2020-02-26-16_38_37-Clipboard.png)

##### [Security Advisory Services](https://www.obsglobal.com/cybersecurity/security-advisory-services)

[CISO Services](https://www.obsglobal.com/cybersecurity/security-advisory-services/vciso/) [Security Program Management](http://obsglobal.com/cybersecurity/security-advisory-services/security-program-management/)                                            [Digital Forensics & Incident Response (DFIR)](https://info.obsglobal.com/digital-forensics-incident-response)<http://obsglobal.com/cybersecurity/security-advisory-services/security-program-management/>

![2020-02-26-16_38_23-Clipboard](https://info.obsglobal.com/hubfs/2020-02-26-16_38_23-Clipboard.png)

##### [Assessment Services](https://www.obsglobal.com/cybersecurity/assessment-services)

[PCI Compliance and Assessment](https://www.obsglobal.com/compliance-assessment-pci) Third-Party Risk Assurance [Risk & Privacy Readiness Assessment and Remediation](https://www.obsglobal.com/cybersecurity/assessment-services) Compliance and Assessments: ISO, NIST, SOC, GDPR

![2020-02-26-16_38_09-Clipboard](https://info.obsglobal.com/hubfs/2020-02-26-16_38_09-Clipboard.png)

##### [Offensive Security Services](https://www.obsglobal.com/cybersecurity/offensive-security-services)

[Penetration Testing – Network](https://www.obsglobal.com/cybersecurity/offensive-security-services/penetration-testing) [Wireless](https://www.obsglobal.com/cybersecurity/offensive-security-services/penetration-testing) [Web & App](https://www.obsglobal.com/cybersecurity/offensive-security-services/penetration-testing) [Red Teaming](https://www.obsglobal.com/cybersecurity/offensive-security-services/penetration-testing) [Social Engineering](https://www.obsglobal.com/cybersecurity/offensive-security-services#social_engineering) [Secure Code Analysis & Review](https://www.obsglobal.com/cybersecurity/offensive-security-services#secure_code_analysis_and_review) [Vulnerability Assessment](https://www.obsglobal.com/cybersecurity/offensive-security-services/vulnerability-assessment/) [Autonomous & Continuous Testing](https://info.obsglobal.com/autonomous-continuous-testing)<https://www.obsglobal.com/cybersecurity/offensive-security-services#secure_code_analysis_and_review>

![RSP Health-Color Thin](https://info.obsglobal.com/hubfs/RSP%20Health-Color%20Thin.png)

##### [Healthcare Cybersecurity](https://www.obsglobal.com/cybersecurity/rsp-health/)

[Risk Management Program](https://www.obsglobal.com/cybersecurity/health-cybersecurity/) [HITRUST Readiness](https://www.obsglobal.com/cybersecurity/health-cybersecurity/) [HIPAA Compliance](https://www.obsglobal.com/cybersecurity/health-cybersecurity/)<https://www.obsglobal.com/cybersecurity/rsp-health/>

![CloudSecurity_icon_WP-jm](https://info.obsglobal.com/hubfs/CloudSecurity_icon_WP-jm.png)

##### [Cloud Security Services](https://www.obsglobal.com/cybersecurity/cloud-security-services/)

[Cloud Security Advisory](https://www.obsglobal.com/cybersecurity/cloud-security-services) [Cloud Security Engineering](https://www.obsglobal.com/cybersecurity/cloud-security-services) [Cloud Security Assessment (FedRAMP/StateRAMP)](https://www.obsglobal.com/cybersecurity/cloud-security-services)

Innovation

![](https://info.obsglobal.com/hubfs/Bulb_Brain.png)

###### Innovation Lab

Careers

![](https://info.obsglobal.com/hubfs/Careers-Available_Positions.png)

###### CURRENT OPENINGS

![](https://info.obsglobal.com/hubfs/Careers_Working_At-Online.png)

###### OUR CULTURE

![](https://info.obsglobal.com/hubfs/Our-Benefits1.png)

###### OUR BENEFITS

![](https://info.obsglobal.com/hubfs/Address.png)

###### CULTURE CREDO

Insights

![](https://info.obsglobal.com/hubfs/BLOGS-icon-5ed95c0032155.png)

###### Blog

![](https://info.obsglobal.com/hubfs/CX%20Solutions%20Icon.png)

###### Customer Experience

![](https://info.obsglobal.com/hubfs/Agile%20Transformation%20Mega%20Menu%20Icon.png)

###### Agile Transformation

![](https://info.obsglobal.com/hubfs/b2b%20ecommerce%20icon.png)

###### B2B eCommerce

![](https://info.obsglobal.com/hubfs/Financial-Services-Icon.png)

###### Financial Services

Contact

![](https://info.obsglobal.com/hubfs/ContactUs_Contact-Us-Form.png)

###### Contact Us

![](https://info.obsglobal.com/hubfs/ContactUs-Locations.png)

###### Locations

×

# Our Blog

# Our Blog

The Online Blog is a source for insights, resources, best practices, and other useful content from our multi-disciplinary team of Onliners. Topics include Security, Service Management, Customer Experience, Technology and Business Consulting, and Cloud.

 

## The BA Advantage: How Business Analysis Drives Salesforce Success

[Continue Reading](https://info.obsglobal.com/blog/business-analysis-salesforce-success)

## PCI v4.0 - Requirement 7:  All Things Accounts and Access Reviews

[Continue Reading](https://info.obsglobal.com/blog/pci-v4.0-requirement-7-all-things-accounts-and-access-reviews)

## AI, Responsible Innovation, and Real Results

[Continue Reading](https://info.obsglobal.com/blog/ai-responsible-innovation-real-results)

### Get latest articles directly in your inbox, stay up to date

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[![](https://info.obsglobal.com/hubfs/AI%20That%20Actually%20Works.png)](https://info.obsglobal.com/blog/ai-that-actually-works)

 tags

[AI](https://info.obsglobal.com/blog/topic/ai) [workshop](https://info.obsglobal.com/blog/topic/workshop)

##### [AI That Actually Works - Part One](https://info.obsglobal.com/blog/ai-that-actually-works)

 By [Jay-Lynne Leppky](https://info.obsglobal.com/blog/author/jay-lynne-leppky) on December 2, 2025

Part 1 of 2:"How to stop wasting time on AI pilots - and deliver results your team will use." The Reality You’re Living

[Continue Reading](https://info.obsglobal.com/blog/ai-that-actually-works)

[![](https://info.obsglobal.com/hubfs/Summon%20%26%20Deploy%20-%20Trends%202025.png)](https://info.obsglobal.com/blog/summon-deploy-dev-data-and-ai-trends-shaping-2025)

 tags

[AI](https://info.obsglobal.com/blog/topic/ai) [Developer](https://info.obsglobal.com/blog/topic/developer) [Data Trends](https://info.obsglobal.com/blog/topic/data-trends) [GenAI](https://info.obsglobal.com/blog/topic/genai)

##### [Summon & Deploy: Dev, Data, and AI Trends Shaping 2025](https://info.obsglobal.com/blog/summon-deploy-dev-data-and-ai-trends-shaping-2025)

 By [Steven Holt](https://info.obsglobal.com/blog/author/steven-holt) on November 28, 2025

We’ve officially crossed the threshold… The era where “GenAI” isn’t the disruptor anymore. It’s the baseline. The new default. From autonomous agents to synthetic data, the velocity of...

[Continue Reading](https://info.obsglobal.com/blog/summon-deploy-dev-data-and-ai-trends-shaping-2025)

[![](https://info.obsglobal.com/hubfs/Inside%20the%20Build.png)](https://info.obsglobal.com/blog/inside-the-build-how-an-ai-copilot-became-a-force-multiplier-for-sales-and-bd)

 tags

[AI](https://info.obsglobal.com/blog/topic/ai) [GenAI](https://info.obsglobal.com/blog/topic/genai) [RAG](https://info.obsglobal.com/blog/topic/rag) [Retrieval Augmented Generation](https://info.obsglobal.com/blog/topic/retrieval-augmented-generation) [Sales Enablement](https://info.obsglobal.com/blog/topic/sales-enablement) [Copilot Studio](https://info.obsglobal.com/blog/topic/copilot-studio) [No Code](https://info.obsglobal.com/blog/topic/no-code)

##### [Inside the Build: How an AI Copilot Became a Force Multiplier for Sales and BD](https://info.obsglobal.com/blog/inside-the-build-how-an-ai-copilot-became-a-force-multiplier-for-sales-and-bd)

 By [Jamie Michie](https://info.obsglobal.com/blog/author/jamie-michie) on November 21, 2025

There comes a point in every marketing, sales, and business development organization where the demand for internal knowledge begins to outpace the capacity to deliver it. The volume of...

[Continue Reading](https://info.obsglobal.com/blog/inside-the-build-how-an-ai-copilot-became-a-force-multiplier-for-sales-and-bd)

[![](https://info.obsglobal.com/hubfs/Mapping%20the%20Course.png)](https://info.obsglobal.com/blog/aligning-purpose-and-people-in-your-digital-roadmap)

 tags

[Digital Transformation](https://info.obsglobal.com/blog/topic/digital-transformation) [Strategy](https://info.obsglobal.com/blog/topic/strategy) [Roadmap](https://info.obsglobal.com/blog/topic/roadmap) [Digital Advisory Services](https://info.obsglobal.com/blog/topic/digital-advisory-services) [digital strategy & roadmap](https://info.obsglobal.com/blog/topic/digital-strategy-roadmap)

##### [Mapping the Course – Aligning Purpose & People in Your Digital Roadmap](https://info.obsglobal.com/blog/aligning-purpose-and-people-in-your-digital-roadmap)

 By [Whitney White](https://info.obsglobal.com/blog/author/whitney-white) on November 6, 2025

A successful digital roadmap doesn’t start with technology—it starts with clarity. Clarity about who should be involved, and why the work matters. In this final post of our Digital Strategy...

[Continue Reading](https://info.obsglobal.com/blog/aligning-purpose-and-people-in-your-digital-roadmap)

[![](https://info.obsglobal.com/hubfs/agentic-enterprise-dreamforce-2025-summary.png)](https://info.obsglobal.com/blog/agentic-enterprise-dreamforce-summary)

 tags

[Customer Experience](https://info.obsglobal.com/blog/topic/customer-experience) [CX](https://info.obsglobal.com/blog/topic/cx) [Customer Engagement](https://info.obsglobal.com/blog/topic/customer-engagement) [salesforce](https://info.obsglobal.com/blog/topic/salesforce) [customer relationships](https://info.obsglobal.com/blog/topic/customer-relationships) [B2B](https://info.obsglobal.com/blog/topic/b2b) [Digital Advisory Services](https://info.obsglobal.com/blog/topic/digital-advisory-services) [GenAI](https://info.obsglobal.com/blog/topic/genai) [Agentforce](https://info.obsglobal.com/blog/topic/agentforce)

##### [The Agentic Enterprise Explained: Dreamforce 2025 Key Insights and Benefits](https://info.obsglobal.com/blog/agentic-enterprise-dreamforce-summary)

 By [Felipe Cely](https://info.obsglobal.com/blog/author/felipe-cely) on October 23, 2025

Salesforce announced a fundamental shift in how businesses operate: the agentic enterprise, where autonomous AI agents work alongside humans to handle complete business processes from...

[Continue Reading](https://info.obsglobal.com/blog/agentic-enterprise-dreamforce-summary)

[![](https://info.obsglobal.com/hubfs/Cybersecurity%20Awareness%20-%20Steve%20Levinson%2c%20October%2015%2c%202025.png)](https://info.obsglobal.com/blog/cybersecurity-awareness)

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[Security](https://info.obsglobal.com/blog/topic/security) [Cybersecurity](https://info.obsglobal.com/blog/topic/cybersecurity) [AI](https://info.obsglobal.com/blog/topic/ai) [Online Business Systems](https://info.obsglobal.com/blog/topic/online-business-systems) [Cybersecurity Awareness Month](https://info.obsglobal.com/blog/topic/cybersecurity-awareness-month) [Business Intelligence](https://info.obsglobal.com/blog/topic/business-intelligence) [OBS Global](https://info.obsglobal.com/blog/topic/obs-global) [CSAM](https://info.obsglobal.com/blog/topic/csam)

##### [Cybersecurity Awareness: A Tradition Worth Keeping Year-Round](https://info.obsglobal.com/blog/cybersecurity-awareness)

 By [Steve Levinson](https://info.obsglobal.com/blog/author/slevinson) on October 16, 2025

October is Cybersecurity Awareness month, so one of my annual October rituals, similar to Charlie Brown and the Great Pumpkin, is to share my team’s wisdom pertaining to the latest...

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[![](https://info.obsglobal.com/hubfs/Mergere%20Metrics.png)](https://info.obsglobal.com/blog/the-metrics-credit-unions-need-to-track-before-during-and-after-a-merger)

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[Metrics](https://info.obsglobal.com/blog/topic/metrics) [M&A](https://info.obsglobal.com/blog/topic/ma) [financial services](https://info.obsglobal.com/blog/topic/financial-services) [merger](https://info.obsglobal.com/blog/topic/merger) [credit union](https://info.obsglobal.com/blog/topic/credit-union)

##### [The Metrics Credit Unions Need to Track Before, During, and After a Merger](https://info.obsglobal.com/blog/the-metrics-credit-unions-need-to-track-before-during-and-after-a-merger)

 By [Financial Services Team](https://info.obsglobal.com/blog/author/financial-services-team) on October 9, 2025

Mergers are about more than numbers on a balance sheet. They’re about people, trust, and building a stronger foundation for the future. For credit unions, this means asking the right...

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[![](https://info.obsglobal.com/hubfs/The%20AI%20Arms%20Race%20-%20Eugene%20Tyrrell%20-%20Oct%202%2c%202025.png)](https://info.obsglobal.com/blog/the-ai-arms-race)

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[Cybersecurity](https://info.obsglobal.com/blog/topic/cybersecurity) [AI](https://info.obsglobal.com/blog/topic/ai) [Online Business Systems](https://info.obsglobal.com/blog/topic/online-business-systems) [Security Operations](https://info.obsglobal.com/blog/topic/security-operations) [OBS Global](https://info.obsglobal.com/blog/topic/obs-global) [Breach preparation](https://info.obsglobal.com/blog/topic/breach-preparation) [Incident Response](https://info.obsglobal.com/blog/topic/incident-response)

##### [The AI Arms Race](https://info.obsglobal.com/blog/the-ai-arms-race)

 By [Eugene Tyrell](https://info.obsglobal.com/blog/author/eugene-tyrell) on October 2, 2025

Security leadership finds itself unwittingly in an arms race. Our AI-powered adversaries are launching attacks with greater volume, speed, stealth and sophistication. Traditional security...

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[![](https://info.obsglobal.com/hubfs/Hero%20Image%20-%20Blog.png)](https://info.obsglobal.com/blog/how-obs-transforms-customer-experience-five9-ai)

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[Digital Transformation](https://info.obsglobal.com/blog/topic/digital-transformation) [Customer Experience](https://info.obsglobal.com/blog/topic/customer-experience) [Customer Engagement](https://info.obsglobal.com/blog/topic/customer-engagement) [CcaaS](https://info.obsglobal.com/blog/topic/ccaas) [intelligent virtual agents](https://info.obsglobal.com/blog/topic/intelligent-virtual-agents) [Five9](https://info.obsglobal.com/blog/topic/five9) [contact center](https://info.obsglobal.com/blog/topic/contact-center) [#GenerativeAI](https://info.obsglobal.com/blog/topic/generativeai)

##### [How OBS Transforms Customer Experience With Five9 AI Technology](https://info.obsglobal.com/blog/how-obs-transforms-customer-experience-five9-ai)

 By [Customer Engagement Team](https://info.obsglobal.com/blog/author/customer-engagement-team) on September 25, 2025

Many organizations are exploring how artificial intelligence (AI) can change the way contact centers work. The combination of AI and cloud-based technology is making it possible to handle...

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[![](https://info.obsglobal.com/hubfs/Seeing%20the%20Big%20Picture%20-%20DAS.png)](https://info.obsglobal.com/blog/balancing-strategic-vision-and-operational-realities-in-digital-strategy-and-roadmap)

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[Digital Transformation](https://info.obsglobal.com/blog/topic/digital-transformation) [Strategy](https://info.obsglobal.com/blog/topic/strategy) [Roadmap](https://info.obsglobal.com/blog/topic/roadmap) [Digital Advisory Services](https://info.obsglobal.com/blog/topic/digital-advisory-services) [digital strategy & roadmap](https://info.obsglobal.com/blog/topic/digital-strategy-roadmap)

##### [Seeing the Big Picture: Balancing Strategic Vision and Operational Realities in Digital Strategy & Roadmap](https://info.obsglobal.com/blog/balancing-strategic-vision-and-operational-realities-in-digital-strategy-and-roadmap)

 By [Whitney White](https://info.obsglobal.com/blog/author/whitney-white) on September 11, 2025

Creating a digital strategy and roadmap is the starting point for any successful transformation. This process isn’t just about defining where you want to go—it’s about creating the tools...

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[![](https://info.obsglobal.com/hubfs/The%20BA%20Advantage%20How%20Business%20Analysis%20Drives%20Salesforce%20Success%20(5).png)](https://info.obsglobal.com/blog/salesforce-error-tracking-debugging-framework)

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[salesforce](https://info.obsglobal.com/blog/topic/salesforce) [salesforce managed services](https://info.obsglobal.com/blog/topic/salesforce-managed-services) [salesforce einstein](https://info.obsglobal.com/blog/topic/salesforce-einstein)

##### [Enhancing Salesforce Stability: A Guide to Robust Error Tracking and Debugging](https://info.obsglobal.com/blog/salesforce-error-tracking-debugging-framework)

 By [Gabriel Santos](https://info.obsglobal.com/blog/author/gabriel-santos) on September 4, 2025

Are you facing silent Salesforce errors that are hard to detect or debug? If so, you’re not alone. Salesforce is more than just a CRM; it’s the foundation of automation, customer...

[Continue Reading](https://info.obsglobal.com/blog/salesforce-error-tracking-debugging-framework)

[![](https://info.obsglobal.com/hubfs/The%20BA%20Advantage%20How%20Business%20Analysis%20Drives%20Salesforce%20Success.png)](https://info.obsglobal.com/blog/why-should-you-use-salesforce)

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[salesforce](https://info.obsglobal.com/blog/topic/salesforce) [salesforce managed services](https://info.obsglobal.com/blog/topic/salesforce-managed-services) [salesforce certifications](https://info.obsglobal.com/blog/topic/salesforce-certifications)

##### [Why should you use Salesforce?](https://info.obsglobal.com/blog/why-should-you-use-salesforce)

 By [Tessa Riley](https://info.obsglobal.com/blog/author/tessa-riley) on August 21, 2025

There are a variety of reasons companies implement Salesforce. It could be to have a single source of truth, for easily managed reports, to utilize new AI features, or to take advantage...

[Continue Reading](https://info.obsglobal.com/blog/why-should-you-use-salesforce)

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