Our Thinking

Technology Trends to Look Out for in 2018: Artificial Intelligence

Posted by Tim Siemens on May 23, 2018 3:04:36 PM

Artificial intelligence (AI) is disrupting how companies operate. AI represents a foundational change in the way systems will be architected and delivered, and ultimately is a trend that is rapidly becoming a priority for Online’s clients and for Online.

AI as a Foundation

Creating a foundation in artificial intelligence allows businesses to truly transform their partner ecosystems, business models, and customer experiences. Organizations that can uniquely combine architecture and technical innovation will play a major role in leap-frogging the competition, gaining true market advantage. But creating this foundation requires having the right skills at your disposal – and you need to get access to those skills now.

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Topics: Innovation, Artificial Intelligence, Machine Learning

What Genesys Didn't Say About AI at CX18

Posted by Jay Gunnell on May 18, 2018 10:26:40 AM

With CX18 in the books, we asked Onliner (and conference attendee) Jay Gunnell to share some of his thoughts on what he observed at the conference.

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Topics: Customer Experience, Genesys, Contact Centers

The Do’s and Don’ts of a Business Analyst Venturing into an OCM Role

Posted by May Ann Lopez on May 10, 2018 11:59:02 AM

Having been a Business Analyst (BA) for many years, I was given the opportunity in 2015 to step into a role that I considered new territory. I accepted a project assignment as an OCM Practitioner/Analyst for a multi-year program, with multiple projects, that was introducing massive changes to the client. There were both enterprise-wide changes and cultural shifts that were required to support the future growth of the company.

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Topics: Business Analysis, Project Management, Business Consulting

5 Tips for Dealing with Multi-Generational Teams

Posted by Heidi Deras on May 3, 2018 10:46:15 AM

It’s no surprise that our workforce is changing. If your workplace is like most, a quick glance around the office will likely reveal that there are fewer Baby Boomer workers than in the past and more Gen X and Millennial workers. Canadian Business reports that Millennials are becoming the most sizable working generation in Canada, completely overtaking the other generations of employees.

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Topics: Leadership, Professional Effectiveness, Business Consulting

Looking Back at RSA Conference 2018

Posted by Security Consulting Team on Apr 24, 2018 2:00:06 PM

With RSA Conference 2018 behind us, we asked Onliner Derek Nwamadi to share some of his observations from the conference floor. 

This year’s RSA Conference did not disappoint. Once again attendees were treated to a great line up of presentations, events, and an always impressive expo floor. Looking back at my week at RSA, one word kept coming to 

mind – 

Trust; we seem to be living in an age where we are technology and data rich but trust poor. 

As always, there are some technologies and buzzwords that become industry hot buttons and generally drive it for the rest of the year (more on that later). 

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Topics: Security, Privacy

How GDPR Can Help the Privacy of Facebook Users

Posted by Dan Legault on Apr 17, 2018 5:37:13 PM

In light of Mark Zuckerberg’s appearance in front of Congress last week, Business Insider reported that Zuckerberg’s personal notes had the following reminder:

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Topics: Risk Assessments, Security, GDPR

How Effective is Your Threat Detection and Response Management Program?

Posted by Will Armijo on Apr 11, 2018 1:07:24 PM

It’s not uncommon for me to be asked how often an organization should review its own InfoSec alerting framework and library. My answer usually goes as follows: Like so much of security, nothing is straightforward, but there are some fundamental best practices that provide critically helpful guidance. The bottom line is that Threat Detection and Response (TD&R) management is really a lifecycle operation.

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Topics: Security

Validating Digital Experiences - Part Two

Posted by Kevin Guenther on Mar 28, 2018 10:00:00 AM

In the first part of this blog, I covered how organizations of all kinds are increasingly adopting user centered Design Thinking practices instead of dreaming up features or digital products they think their users need. I then discussed the MVP Effort, Proposed Solution, and Aim steps of the infographic below. In this final part, we will be covering viability milestones during the post-launch impact stage, including how to track the milestone's using your metrics system and what warning signs to look for that could indicate you’re not hitting all six of them. 

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Topics: Digital Experience

The Top 7 Things You Need to Know About GDPR

Posted by Security Consulting Team on Mar 21, 2018 4:03:41 PM

With the European Union’s GDPR regulation coming into effect on May 25, we sat down with Online’s legal counsel/privacy consultant, Laura Sulymosi, to discuss the biggest questions being asked by organizations looking to be compliant.

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Topics: GDPR, Privacy

Validating Digital Experiences - Part One

Posted by Kevin Guenther on Mar 16, 2018 1:31:53 PM

Organizations of all kinds are increasingly adopting user centered Design Thinking practices instead of sitting around boardroom tables with their peers, dreaming up the next big feature or digital product they think their users need. But depending on your company culture and organizational structure, you may still be finding it challenging to break the “grand assumption” habit.

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Topics: Digital Experience

Our Thinking - The Online Blog is a source for insights, resources, best practices, and other useful content from our multi-disciplinary team of Onliners.

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