Digital Transformation Strategy Roadmap Digital Advisory Services digital strategy & roadmap

A successful digital roadmap doesn’t start with technology—it starts with clarity. Clarity about who should be involved, and why the work matters. In this final post of our Digital Strategy...

Customer Experience CX Customer Engagement salesforce customer relationships B2B Digital Advisory Services GenAI Agentforce

Salesforce announced a fundamental shift in how businesses operate: the agentic enterprise, where autonomous AI agents work alongside humans to handle complete business processes from...

Security Cybersecurity AI Online Business Systems Cybersecurity Awareness Month Business Intelligence OBS Global CSAM

October is Cybersecurity Awareness month, so one of my annual October rituals, similar to Charlie Brown and the Great Pumpkin, is to share my team’s wisdom pertaining to the latest...

Metrics M&A financial services merger credit union

Mergers are about more than numbers on a balance sheet. They’re about people, trust, and building a stronger foundation for the future. For credit unions, this means asking the right...

Cybersecurity AI Online Business Systems Security Operations OBS Global Breach preparation Incident Response

Security leadership finds itself unwittingly in an arms race. Our AI-powered adversaries are launching attacks with greater volume, speed, stealth and sophistication. Traditional security...

Digital Transformation Customer Experience Customer Engagement CcaaS intelligent virtual agents Five9 contact center #GenerativeAI

Many organizations are exploring how artificial intelligence (AI) can change the way contact centers work. The combination of AI and cloud-based technology is making it possible to handle...

Digital Transformation Strategy Roadmap Digital Advisory Services digital strategy & roadmap

Creating a digital strategy and roadmap is the starting point for any successful transformation. This process isn’t just about defining where you want to go—it’s about creating the tools...

salesforce salesforce managed services salesforce einstein

Are you facing silent Salesforce errors that are hard to detect or debug? If so, you’re not alone. Salesforce is more than just a CRM; it’s the foundation of automation, customer...

salesforce salesforce managed services salesforce certifications

There are a variety of reasons companies implement Salesforce. It could be to have a single source of truth, for easily managed reports, to utilize new AI features, or to take advantage...

Artificial Intelligence GenAI Enterprise AI

In a business climate where every tech conversation includes AI, decision-makers are often left asking: Where do we start, what actually works, and how do we avoid the hype? Online Business...

Artificial Intelligence Cybersecurity AI Online Business Systems Code Business Intelligence LLM OBS Global

The 'Vibe Code' shift promises to outsource code generation behind conversational text interfaces. We don’t know what security impacts will be felt by making this shift, but we can use the...

Customer Experience customer service CX Customer Engagement customer relationships Five9 GenAI

Many organizations are reevaluating how they manage customer interactions. Traditional contact centers hosted on-premise often come with limitations related to hardware, manual upgrades,...