You should register and attend this incredibly valuable session if:

• You are interested in the changing CX landscape and what customers are looking for
• You want to learn how IVAs fit into your Customer Experience program and can be used to reduce wait times, provide better customer service, and coordinate scheduling
• You want to leverage your existing technology investments by choosing the approach that is best
  
  

Why should you attend?

Commonly used platforms such as Siri, Alexa, and Google, have transformed customers' expectations.

Today's customers want faster, simple and tailored communication channels to get answers to questions, make purchases and resolve issues. 2020 has accelerated that reliance, completely reshaping customer experience and the contact center workforce. As a result, we've seen more technology adoption in the last year than we've seen in the last decade.

Learn how these emerging technology solutions are trendsetting customer experience in 2021, offering impactful advancements that drive brand loyalty, improve work from home optimization and enhance the customer journey all while reducing costs.

What will you learn? 

• How AI is advancing the customer journey and driving brand loyalty in 2021
• Why omnichannel communication is the new standard for meeting your customers' expectations and driving results
• How to provide a more cost effective, intuitive, and personalized customer experience by merging virtual and human agents