GETTING YOU WHERE YOU NEED TO GO - FASTER
For many organizations, implementing (or modernizing) ITSM processes can be a daunting process: it's unclear what is needed as a starting configuration, what foundational data is truly required, and the limitless number of options can simply be overwhelming.
What started with a desire to improve IT Service Management effectiveness can quickly become a frustrating experience with delays, confusion, and an overly complicated initial setup.
ExpressITSM provides a fast-tracked implementation for organizations that need to modernize their service desk and ITSM processes through a predefined, prescriptive, best practice-led offer - cutting through the noise to get you up and running quickly.
OUT OF THE BOX
Based on BMC's powerful platform the installation includes both BMC Helix ITSM Foundation Setup and Service Desk (Incident Management). You can enhance the installation with additional modules as needed.
PRESCRIPTIVE
Your ITSM solution will be implemented according to best practices, and a predefined system configuration and pre-set catalogs.
This gives you a solid base to start from and reduces the number of customizations in the early days.
COLLABORATIVE
The process is highly collaborative and your team is an integral part of making it happen.
You can expect to be involved in doing data loads and other tasks. E.g., create Organization and Department structure, etc.,
You have a Service Desk, but is it adding value to your organization? Is it time to modernize?
Download our latest Insights paper that outlines 8 common indicators that might suggest it's time for your organization to modernize your Service Desk.
