Generative AI + LLMs - Resource Center

Generative Artificial Intelligence (GenAI) is quite different from the narrow, statistical focus for AI in the last decade. Today, GenAI allows us to use Natural Language Processing (NLPs) and Large Language Models (LLMs) for incredible new opportunities.

Generative AI services encompass content creation, product design, virtual assistance, simulation & modeling, as well as personalization and recommendation. These capabilities empower organizations to gain competitive advantages, enhance decision-making, elevate customer experiences, optimize operations, and expedite execution, highlighting the significance of prioritizing data for maximum value.

This Resource Center's will fast-track your awareness and utilization of this emerging technology.

PROMPT ENGINEERING - HOW TO EFFECTIVELY INTERACT WITH LLMs

Adoption of new technology is fueled by accessibility and applicability. When you are able to experience first-hand how these models can deliver impactful results, the lightbulb will appear.

Prompt engineering is a crucial first step to take. This important skill enables teams and organizations to harness these newfound abilities, and apply them to a broad spectrum of tasks. Familiarizing your teams with these tactics can help them become more agile, adaptive, and customer-centric.

Here are 4 key areas you can apply your emerging prompt engineering skills:

AI & LLM WEBINARS & DEMOS

AI is everywhere...but how can it be applied to YOUR organization? Online's collection of webinars and demos look at the many ways that AI and LLMs can benefit your organization. Topics include:

Enterprise applicability
ROI
User and customer experience
Risk and privacy-related considerations
and more!

Scroll through recordings from previous sessions and register below to be added to our list for future events- this topic is too important to miss out on.

In this session, we outlined 4 time-saving advantages that many LLMs can offer, highlighted important LLM-related risks and explored a solution development & implementation framework.

As organizations of all sizes explore, test and implement AI and LLM, a partnership is emerging between the machine-led technology and the humans it supports.
Understanding the roles of each, and what is required for success is the next priority. How should you get started?

In this demo, discover the future of customer interactions. See how our Large Language Model solution integrates seamlessly into a contact center, powering Intelligent Virtual Agents (IVAs), handling email management, and understanding sentiment, customer issues and language barriers.

Build Trust in Your Brand with Responsible AI Usage Policies in Place

Having an AI usage policy for your organization is a wise choice for these fast-moving times in tech, as it ensures ethical considerations, transparency, risk management, compliance, consistency, employee education, stakeholder trust, and adaptability in AI endeavors.

While this template is a seed to plant within your organization, it's up to you and your teams to help nurture an environment where the policy considerations can thrive, becoming a daily part of your AI-related activities.

Download a copy of our AI Policy Template today, to get started.