Looking for ways to enhance your contact center's efficiency and customer experience?
Join us at our Winnipeg Office on September 12th, to learn how Five9 cloud contact center solutions and practical AI tools can help you stay ahead of the curve, boosting both agent performance and meeting evolving customer expectations.
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Join Our Session
Agenda
2:45 pm - Doors Open
3:00 pm - Welcome & Refreshments
3:15 pm - Appetizers & Presentation
4:15 pm - Q&A & Closing Remarks
4:30 pm - Refreshments & Networking
When
Thursday, September 12
3:00 pm - 5:00 pm
What you'll learn:
Learn how to transform customer interactions with AI: Address current challenges, explore AI solutions, and anticipate future trends.
Emerging Trends
Discover the latest trends shaping the future of contact centers and understand the impact of Gen AI on the industry.
Addressing Challenges
Identify common challenges in contact centers and learn strategies to overcome them.
AI Empowerment
Learn how AI is empowering agents through practical applications and benefits, including:
- Five9 Agent Assist
- Intelligent Virtual Agents
System Integrations
Learn how Five9 integrates with CRM and IT systems to eliminate data silos.
Meet Our Speakers
Chris Theriault
Senior Director
Customer Engagement
Online Business Systems
Chris Theriault is passionate about exceptional customer service. Chris advocates for the evolution beyond traditional "Call Centers" to modern, multi-channel Contact Centres. With a focus on adapting to today's plugged-in world, Chris excels in providing innovative solutions for Contact Centres to meet enterprise needs and engage customers through all available communication platforms.
