What you'll learn:

Strategies for laying the foundation for AI integration and managing large data volumes efficiently.

Large Language Models (LLMs) and Intelligent Virtual Agents (IVAs) and their impact on customer experience and operational agility.

Success stories and lessons learned on data strategy and contact center transformation projects utilizing AI and cloud technologies.

Emerging trends in data and AI shaping the customer experience landscape in Canada.

Meet Our Speakers

  Chris Theriault
  Senior Director
  Customer Engagement
  Online Business Systems

Chris Theriault is passionate about exceptional customer service. Chris advocates for the evolution beyond traditional "Call Centers" to modern, multi-channel Contact Centres. With a focus on adapting to today's plugged-in world, Chris excels in providing innovative solutions for Contact Centres to meet enterprise needs and engage customers through all available communication platforms.

   Mark Struck
   Principal Consultant
   Digital Transformation
   Online Business Systems

Mark, an Actuary with over 20 years of experience, specializes in data and AI. He has expertise in creating analytic systems and understands both the technical and cultural aspects of AI adoption. Currently, he is a Principal Consultant at Online Business Systems Global and the Chief Analytics Officer at Max Analytics, where he applies his skills to amateur athletics.