Webinar- Security & Compliance in New Models of Care 2021

Commonly used platforms such as Siri, Alexa, and Google have transformed customers' expectations.

They have now come to expect faster, simple and tailored communication channels to get answers to questions, make purchases, and resolve issues. 2020 has accelerated that dependence, completely reshaping customer experience and the contact center workforce. As a result, we've seen more technology adoption in the last year than we've seen in the last decade.

Together with our friends from Five9, Online participated in Tech Execs Strategies & Leadership Forum - Driving Better Customer Experience. We invite you to watch this dynamic discussion as we joined key note speaker, Diane Magers, the CEO and Chief Customer Experience Officer of Experience Catalyst, for an industry update on trends leading CX for 2021.

You should attend this incredibly valuable session if you are a customer experience or marketing leader who is seeking to learn about the new CX landscape for 2021 and the solutions available to drive brand loyalty and reduce costs.

This webinar looks at:

1. How AI is advancing the customer journey and driving brand loyalty in 2021
2. New solutions to effectively manage and collaborate with remote employees to decrease training times and increase efficiencies.
3. Why omnichannel communication is the new standard for meeting your customers’ expectations.
4. How to provide a more cost effective, intuitive and personalized customer experience by merging virtual and human agents.