---
title: Begin Your Virtual Agent Journey with Expert Guidance | Elevate Your Customer Experience with AI | Online Business Systems
description: Begin your journey towards elevating your customer experience with Intelligent Virtual Agents and AI agent assist through expert guidance from Mark and Chris. Watch this informative video series now.
---

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###### Innovation Lab

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###### iSecOps

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###### Customer Experience

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###### Agile Transformation

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### DIGITAL TRANSFORMATION

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##### Digital Advisory Services

[Assessment,](https://www.obsglobal.com/digital-transformation/digital-advisory-services/assessment/)[Strategy & Roadmap,](https://www.obsglobal.com/digital-transformation/digital-advisory-services/strategy-roadmap)[Enterprise Performance Management](https://www.obsglobal.com/digital-transformation/digital-advisory-services/enterprise-performance-management/)

![dig-studio](https://info.obsglobal.com/hubfs/dig-prod-dev.png)

##### Digital Studio

[Product Discovery,](https://www.obsglobal.com/digital-transformation/digital-studio) [Epic Architecture,](https://www.obsglobal.com/digital-transformation/digital-studio)[Epic Development,](https://www.obsglobal.com/digital-transformation/digital-studio) [Epic Learning,](https://www.obsglobal.com/digital-transformation/digital-studio)<https://www.obsglobal.com/digital-studio>

![salesforce-1](https://info.obsglobal.com/hubfs/salesforce-1.png)

##### Salesforce

[Service Cloud,](https://www.obsglobal.com/digital-transformation/salesforce/)[Sales Cloud,](https://www.obsglobal.com/digital-transformation/salesforce/) [Community Cloud,](https://www.obsglobal.com/digital-transformation/salesforce/) [Lightening Enablement,](https://www.obsglobal.com/digital-transformation/salesforce/) [MuleSoft Integration](https://www.obsglobal.com/digital-transformation/salesforce/)

![2020-02-26-16_37_21-Clipboard](https://info.obsglobal.com/hubfs/2020-02-26-16_37_21-Clipboard.png)

##### Service Management

[IT Service Management,](https://www.obsglobal.com/digital-transformation/service-management/itsm/) [Business Service Management,](https://www.obsglobal.com/digital-transformation/service-management/#business_service_management)[Integrated Security Operations](https://www.obsglobal.com/isecops/)

![dig-adv](https://info.obsglobal.com/hubfs/dig-adv.png)

##### Customer Engagement

[Contact Center Consulting,](https://www.obsglobal.com/digital-transformation/customer-engagement/contact-center-consulting) [Conversational AI](https://www.obsglobal.com/digital-transformation/customer-engagement/conversational-ai)

![2020-02-26-16_37_40-Clipboard](https://info.obsglobal.com/hubfs/2020-02-26-16_37_40-Clipboard.png)

##### Business and Technical Consulting

[Organizational Change Management,](https://www.obsglobal.com/digital-transformation/business-technical-consulting/) [Project Management,](https://www.obsglobal.com/digital-transformation/business-technical-consulting/) [Quality Assurance,](https://www.obsglobal.com/digital-transformation/business-technical-consulting/) [Application Development and Management,](https://www.obsglobal.com/digital-transformation/business-technical-consulting/) [Systems Integration,](https://www.obsglobal.com/digital-transformation/business-technical-consulting/) [Cloud Deployment](https://www.obsglobal.com/digital-transformation/business-technical-consulting/)

### CYBERSECURITY

![2020-02-26-16_38_37-Clipboard](https://info.obsglobal.com/hubfs/2020-02-26-16_38_37-Clipboard.png)

##### Security Advisory Services

[Virtual C-Suite Advisory,](https://www.obsglobal.com/cybersecurity/cs-advisory-services/vciso)[Security Program Management](http://obsglobal.com/cybersecurity/security-advisory-services/security-program-management/)

![2020-02-26-16_38_23-Clipboard](https://info.obsglobal.com/hubfs/2020-02-26-16_38_23-Clipboard.png)

##### Assessment Services

[Risk & Privacy Readiness Assessment,](https://www.obsglobal.com/cybersecurity/assessment-services/#risk-and-privacy-readiness-assessment)[Risk & Privacy Readiness Remediation,](https://www.obsglobal.com/cybersecurity/assessment-services/#risk-and-privacy-readiness-remediation)[HIPAA Assessments,](https://www.obsglobal.com/cybersecurity/assessment-services/compliance-and-assessment-hipaa/)[PCI Assessments](https://www.obsglobal.com/cybersecurity/assessment-services/compliance-assessment-pci/)[,](https://www.obsglobal.com/cybersecurity/assessment-services/compliance-and-assessment-hipaa/)

![2020-02-26-16_38_09-Clipboard](https://info.obsglobal.com/hubfs/2020-02-26-16_38_09-Clipboard.png)

##### Technical Security Services

[Penetration Testing – Network,](https://www.obsglobal.com/cybersecurity/technical-security-services/penetration-testing)[Wireless,](https://www.obsglobal.com/cybersecurity/technical-security-services/penetration-testing)[Web & App,](https://www.obsglobal.com/cybersecurity/technical-security-services/penetration-testing)[Red Teaming,](https://www.obsglobal.com/cybersecurity/technical-security-services/penetration-testing)[Social Engineering,](https://www.obsglobal.com/cybersecurity/technical-security-services/social-engineering)[Secure Code Analysis & Review](https://www.obsglobal.com/cybersecurity/technical-security-services/secure-code-review)

![RSP Health-Color Thin](https://info.obsglobal.com/hubfs/RSP%20Health-Color%20Thin.png)

##### [RSP Health](https://www.obsglobal.com/cybersecurity/security-advisory-services)

[Risk Management Program](https://www.obsglobal.com/cybersecurity/rsp-health/), [HITRUST Readiness](https://www.obsglobal.com/cybersecurity/rsp-health/), [HIPAA Compliance](https://www.obsglobal.com/cybersecurity/rsp-health/)  
<https://www.obsglobal.com/cybersecurity/cs-advisory-services#cybersecurity_strategy>

Careers

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###### CURRENT OPENINGS

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###### OUR CULTURE

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###### OUR BENEFITS

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###### CULTURE CREDO

Insights

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###### Blog

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###### Resource Center

Contact

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###### Contact Us

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###### Locations

About

![](https://info.obsglobal.com/hubfs/About-Our_Approach.png)

###### Our Company

![](https://info.obsglobal.com/hubfs/Our-Community-Icon.png)

###### Our Community

![](https://info.obsglobal.com/hubfs/Untitled%20design%20(27).png)

###### Executive team

![](https://info.obsglobal.com/hubfs/About-Partners.png)

###### Partners & Clients

![](https://info.obsglobal.com/hubfs/NEWS2.png)

###### News & Events

Solutions

![](https://info.obsglobal.com/hubfs/Bulb_Brain.png)

###### Innovation Lab

![](https://info.obsglobal.com/hubfs/iSecOps-Menu-Icon-1.png)

###### iSecOps

![](https://info.obsglobal.com/hubfs/CX%20Solutions%20Icon.png)

###### Customer Experience

![](https://info.obsglobal.com/hubfs/Untitled%20design%20(25).png)

###### Agile Transformation

![](https://info.obsglobal.com/hubfs/b2b%20ecommerce%20icon.png)

###### B2B eCommerce

Services

### DIGITAL TRANSFORMATION

![dig-trans-cons-1](https://info.obsglobal.com/hubfs/dig-trans-cons-1.png)

##### Digital Advisory Services

[Assessment,](https://www.obsglobal.com/digital-transformation/digital-advisory-services/assessment/)[Strategy & Roadmap,](https://www.obsglobal.com/digital-transformation/digital-advisory-services/strategy-roadmap)[Enterprise Performance Management](https://www.obsglobal.com/digital-transformation/digital-advisory-services/enterprise-performance-management/)

![dig-studio](https://info.obsglobal.com/hubfs/dig-prod-dev.png)

##### Digital Studio

[Product Discovery,](https://www.obsglobal.com/digital-transformation/digital-studio) [Epic Architecture,](https://www.obsglobal.com/digital-transformation/digital-studio)[Epic Development,](https://www.obsglobal.com/digital-transformation/digital-studio) [Epic Learning,](https://www.obsglobal.com/digital-transformation/digital-studio)<https://www.obsglobal.com/digital-studio>

![salesforce-1](https://info.obsglobal.com/hubfs/salesforce-1.png)

##### Salesforce

[Service Cloud,](https://www.obsglobal.com/digital-transformation/salesforce/)[Sales Cloud,](https://www.obsglobal.com/digital-transformation/salesforce/) [Community Cloud,](https://www.obsglobal.com/digital-transformation/salesforce/) [Lightening Enablement,](https://www.obsglobal.com/digital-transformation/salesforce/) [MuleSoft Integration](https://www.obsglobal.com/digital-transformation/salesforce/)

![2020-02-26-16_37_21-Clipboard](https://info.obsglobal.com/hubfs/2020-02-26-16_37_21-Clipboard.png)

##### Service Management

[IT Service Management,](https://www.obsglobal.com/digital-transformation/service-management/itsm/) [Business Service Management,](https://www.obsglobal.com/digital-transformation/service-management/#business_service_management)[Integrated Security Operations](https://www.obsglobal.com/isecops/)

![dig-adv](https://info.obsglobal.com/hubfs/dig-adv.png)

##### Customer Engagement

[Contact Center Consulting,](https://www.obsglobal.com/digital-transformation/customer-engagement/contact-center-consulting) [Conversational AI](https://www.obsglobal.com/digital-transformation/customer-engagement/conversational-ai)

![2020-02-26-16_37_40-Clipboard](https://info.obsglobal.com/hubfs/2020-02-26-16_37_40-Clipboard.png)

##### Business and Technical Consulting

[Organizational Change Management,](https://www.obsglobal.com/digital-transformation/business-technical-consulting/) [Project Management,](https://www.obsglobal.com/digital-transformation/business-technical-consulting/) [Quality Assurance,](https://www.obsglobal.com/digital-transformation/business-technical-consulting/) [Application Development and Management,](https://www.obsglobal.com/digital-transformation/business-technical-consulting/) [Systems Integration,](https://www.obsglobal.com/digital-transformation/business-technical-consulting/) [Cloud Deployment](https://www.obsglobal.com/digital-transformation/business-technical-consulting/)

### CYBERSECURITY

![2020-02-26-16_38_37-Clipboard](https://info.obsglobal.com/hubfs/2020-02-26-16_38_37-Clipboard.png)

##### Security Advisory Services

[Virtual C-Suite Advisory,](https://www.obsglobal.com/cybersecurity/cs-advisory-services/vciso)[Security Program Management](http://obsglobal.com/cybersecurity/security-advisory-services/security-program-management/)

![2020-02-26-16_38_23-Clipboard](https://info.obsglobal.com/hubfs/2020-02-26-16_38_23-Clipboard.png)

##### Assessment Services

[Risk & Privacy Readiness Assessment,](https://www.obsglobal.com/cybersecurity/assessment-services/#risk-and-privacy-readiness-assessment)[Risk & Privacy Readiness Remediation,](https://www.obsglobal.com/cybersecurity/assessment-services/#risk-and-privacy-readiness-remediation)[HIPAA Assessments,](https://www.obsglobal.com/cybersecurity/assessment-services/compliance-and-assessment-hipaa/)[PCI Assessments](https://www.obsglobal.com/cybersecurity/assessment-services/compliance-assessment-pci/)[,](https://www.obsglobal.com/cybersecurity/assessment-services/compliance-and-assessment-hipaa/)

![2020-02-26-16_38_09-Clipboard](https://info.obsglobal.com/hubfs/2020-02-26-16_38_09-Clipboard.png)

##### Technical Security Services

[Penetration Testing – Network,](https://www.obsglobal.com/cybersecurity/technical-security-services/penetration-testing)[Wireless,](https://www.obsglobal.com/cybersecurity/technical-security-services/penetration-testing)[Web & App,](https://www.obsglobal.com/cybersecurity/technical-security-services/penetration-testing)[Red Teaming,](https://www.obsglobal.com/cybersecurity/technical-security-services/penetration-testing)[Social Engineering,](https://www.obsglobal.com/cybersecurity/technical-security-services/social-engineering)[Secure Code Analysis & Review](https://www.obsglobal.com/cybersecurity/technical-security-services/secure-code-review)

![RSP Health-Color Thin](https://info.obsglobal.com/hubfs/RSP%20Health-Color%20Thin.png)

##### [RSP Health](https://www.obsglobal.com/cybersecurity/security-advisory-services)

[Risk Management Program](https://www.obsglobal.com/cybersecurity/rsp-health/), [HITRUST Readiness](https://www.obsglobal.com/cybersecurity/rsp-health/), [HIPAA Compliance](https://www.obsglobal.com/cybersecurity/rsp-health/)  
<https://www.obsglobal.com/cybersecurity/cs-advisory-services#cybersecurity_strategy>

Careers

![](https://info.obsglobal.com/hubfs/Careers-Available_Positions.png)

###### CURRENT OPENINGS

![](https://info.obsglobal.com/hubfs/Careers_Working_At-Online.png)

###### OUR CULTURE

![](https://info.obsglobal.com/hubfs/Our-Benefits1.png)

###### OUR BENEFITS

![](https://info.obsglobal.com/hubfs/Address.png)

###### CULTURE CREDO

Insights

![](https://info.obsglobal.com/hubfs/BLOGS-icon-5ed95c0032155.png)

###### Blog

![](https://info.obsglobal.com/hubfs/BLOGS-icon-5ed95abfe8bd6.png)

###### Resource Center

Contact

![](https://info.obsglobal.com/hubfs/ContactUs_Contact-Us-Form.png)

###### Contact Us

![](https://info.obsglobal.com/hubfs/ContactUs-Locations.png)

###### Locations

×

# Discover Your Starting Point for Virtual Agents & AI Agent Assist Video Series

**Elevate your customer experience with Virtual Agents and AI agent assist. Begin your journey   
with expert guidance from Mark and Chris. **

## Watch the recording

In this informative 8-minute fireside chat, industry experts delve into the world of Virtual Agents and AI Agent Assist. Join us as we uncover the key steps and strategies to get started on your journey towards implementing these powerful technologies. Discover where to begin, gain insights on best practices, and learn how to leverage AI-powered suggestions and automated responses for enhanced customer care.

Don't miss out on this valuable conversation that will set you on the path to success

## Hosted by

No video selected

Select a video type in the sidebar.

Two Columns with Images

![CTheriault-circle](https://info.obsglobal.com/hs-fs/hubfs/Chris%20Theriault.png?width=225&height=225&name=Chris%20Theriault.png)

## Chris Theriault Senior Director, Customer Engagement Online Business Systems

![Mark Struck - OBS](https://info.obsglobal.com/hs-fs/hubfs/Mark.png?width=225&height=225&name=Mark.png)

## Mark Struck Principal Consultant Online Business Systems

## Still have questions about how to get started with Virtual Agents and AI agent assist?

[![Talk to us](https://no-cache.hubspot.com/cta/default/2140526/6324ccdd-9e15-44ee-9ca6-93e4bc85b1e6.png)](https://cta-redirect.hubspot.com/cta/redirect/2140526/6324ccdd-9e15-44ee-9ca6-93e4bc85b1e6)

## ![Navy Line](https://info.obsglobal.com/hs-fs/hubfs/Navy%20Line.png?width=77&height=48&name=Navy%20Line.png) Learn More

If you’re interested in Intelligent Virtual Agents (IVAs) and customer happiness, these related resources may help.

Three Columns with Images

## ![IVAs vs Chatbots Booklet](https://info.obsglobal.com/hs-fs/hubfs/IVAs%20vs%20Chatbots%20Booklet.jpg?width=350&height=233&name=IVAs%20vs%20Chatbots%20Booklet.jpg)

#### Learn about IVAs and Chatbots

IVAs and chatbots are two common ways that businesses can leverage automation to improve customer experience.

[Learn more about IVAs](https://info.obsglobal.com/iva-vs-chatbots)

## [![Webinar](https://info.obsglobal.com/hs-fs/hubfs/Webinar.jpg?width=350&height=233&name=Webinar.jpg)](https://info.obsglobal.com/five9-iva-webinar-recording-video-2023)

#### How do IVAs actually work?

In this webinar, we explored how IVAs can increase customer experience while reducing costs, business risk, and employee turnover.

[Watch webinar](https://info.obsglobal.com/five9-iva-webinar-recording-video-2023)

## ![Five9 Guide - Making Customer Service a More Human Experience](https://info.obsglobal.com/hs-fs/hubfs/Five9%20Guide%20-%20Making%20Customer%20Service%20a%20More%20Human%20Experience.jpg?width=350&height=233&name=Five9%20Guide%20-%20Making%20Customer%20Service%20a%20More%20Human%20Experience.jpg)

#### What makes better experiences?

Learn how the right cloud contact center technology can help you deliver more human experiences across every aspect of the customer service journey.

[Explore IVAs solutions](https://info.obsglobal.com/five9-guide)

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