Discover Your Starting Point for Virtual Agents
& AI Agent Assist

Video Series

Elevate your customer experience with Virtual Agents and AI agent assist. Begin your journey
with expert guidance from Mark and Chris. 

Watch the recording

In this informative 8-minute fireside chat, industry experts delve into the world of Virtual Agents and AI Agent Assist. Join us as we uncover the key steps and strategies to get started on your journey towards implementing these powerful technologies. Discover where to begin, gain insights on best practices, and learn how to leverage AI-powered suggestions and automated responses for enhanced customer care.

Don't miss out on this valuable conversation that will set you on the path to success

Hosted by

No video selected

Select a video type in the sidebar.

Two Columns with Images


Chris Theriault
Senior Director, Customer Engagement
Online Business Systems


Mark Struck - OBS

Mark Struck
Principal Consultant
Online Business Systems


Still have questions about how to get started with
Virtual Agents and AI agent assist?

Navy Line
Learn More

If you’re interested in Intelligent Virtual Agents (IVAs) and customer happiness, these related resources may help.

Three Columns with Images

IVAs vs Chatbots Booklet

Learn about IVAs and Chatbots

IVAs and chatbots are two common ways that businesses can leverage automation to improve customer experience.

Learn more about IVAs


How do IVAs actually work?

In this webinar, we explored how IVAs can increase customer experience while reducing costs, business risk, and employee turnover.

Watch webinar

Five9 Guide - Making Customer Service a More Human Experience

What makes better experiences?

Learn how the right cloud contact center technology can help you deliver more human experiences across every aspect of the customer service journey.

Explore IVAs solutions