81% of CX and contact center executives plan to invest in agent-enabling AI in 2026. Makes sense: expectations are through the roof, budgets are tight, and too many agents are halfway out the door. 
 

Join industry leaders to learn how Agentic AI is transforming customer experience and contact centers. See how intelligent, autonomous AI agents are helping teams move beyond simple automation, enabling systems that can reason, decide, and act with trust and transparency. 

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Join Our Session

Agenda

  • 11:00 AM PT – Welcome & Introductions
  • 11:05 AM PT – Presentation: How Agentic AI Is Transforming CX and Contact Centers
  • 11:45 AM PT – Q&A with OBS Global & Five9 Experts
  • 11:55 AM PT – Wrap-Up & Special Surprise

When

Tuesday, December 9

  • 11:00 AM PST
  • 12:00 PM MST
  • 1:00 PM CST
  • 2:00 PM EST

Where

Virtual – 60 minutes


OBSGlobal & Five9-1

What you'll learn:

Essential Tips to Get Agentforce-Ready:

Understand what Agentic AI is and how it differs from Generative AI. 

Real Impact on CX:

Hee how AI agents improve speed, accuracy, and personalization across service channels.

Trust, Governance & Control:

Learn how to deploy Agentic AI safely using enterprise guardrails and human-in-the-loop oversight.

Five9 Innovations:

Explore how the Five9 Agentic Experience Engine drives smarter automation and delivers measurable results with a live demo.

Meet Our Speakers

  Jeff Man - New 2025 (2)-1

  Duane McKaig
  Sr. Enterprise Solution Consultant
  Five9

 

 

CTheriault-circle

  Chris Theriault
  Senior Director
  Customer Engagement
  OBS Global

 


  

 

Duane McKaig currently serves as Senior Enterprise Solution Consultant at Five9, where he enables reseller partners and service providers with expert guidance on cloud contact-center and unified communications solutions. With over 25 years of experience in the telecommunications and technology sector, he brought to Five9 a wealth of expertise from roles at Cisco, BroadSoft, Lumen, Verizon Business, Avaya, and Nortel. Duane holds both an MBA from St. John Fisher University and a B.S. in Telecommunications.

 

 

 

 

Chris Theriault is passionate about exceptional customer service. Chris advocates for the evolution beyond traditional "Call Centers" to modern, multi-channel Contact Centres. With a focus on adapting to today's plugged-in world, Chris excels in providing innovative solutions for Contact Centres to meet enterprise needs and engage customers through all available communication platforms.