Our partner Five9 often leads the conversation on how to deliver superior customer experiences that originate in the contact center service; one of those recent advances is with Intelligent Virtual Agents (IVAs). I've found that while many people are becoming more familiar with IVAs there is often some uncertainty around what exactly it is that these IVAs can provide.
Today, I wanted to share with you a simple and comprehensive Task Library that outlines a number of practical use cases for IVAs, and highlights some of the many features and benefits they offer. If you’re curious, or trying to figure out where to start - this is for you.