---
title: Intelligent Virtual Agent Task Library
description: Our partner Five9 explores a number of common IVA use cases that are pre-built and ready-to-use through their Studio Task Library.
image: https://info.obsglobal.com/hubfs/IVA%20Blog-1.png
---

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##### [Digital Advisory Services](https://www.obsglobal.com/digital-transformation/digital-advisory-services)

[Assessment,](https://www.obsglobal.com/digital-transformation/digital-advisory-services/#assessment) [Strategy & Roadmap,](https://www.obsglobal.com/digital-transformation/digital-advisory-services/strategy-roadmap) <https://www.obsglobal.com/digital-transformation/digital-advisory-services/strategy-roadmap>[Enterprise Performance Management,](https://www.obsglobal.com/digital-transformation/digital-advisory-services/#enterprise_results_management) [Change Management](https://www.obsglobal.com/digital-transformation/change-management)

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[IT Service Management,](https://www.obsglobal.com/digital-transformation/service-management#it_service_management) [Enterprise Service Management](https://www.obsglobal.com/digital-transformation/service-management/enterprise-sm)

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##### [Customer Engagement](https://www.obsglobal.com/digital-transformation/customer-engagement)

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##### [Business and Technical Consulting](https://www.obsglobal.com/digital-transformation/business-and-technical-consulting)

[Project Management,](https://www.obsglobal.com/digital-transformation/business-technical-consulting/) [Quality Assurance  Development & AMS,](https://www.obsglobal.com/digital-transformation/business-technical-consulting/) [Systems Integration,](https://www.obsglobal.com/digital-transformation/business-technical-consulting/) [Cloud Deployment,](https://www.obsglobal.com/digital-transformation/business-technical-consulting/) [Infrastructure Managed Services](https://www.obsglobal.com/digital-transformation/business-technical-consulting/infrastructure-managed-services/)

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##### [Data Services](https://www.obsglobal.com/digital-transformation/data-services/)

[Data Engineering & Architecture,](https://www.obsglobal.com/digital-transformation/data-services/)[Data Management & Governance,](https://www.obsglobal.com/digital-transformation/data-services/)[Data Analytics & Reporting](https://www.obsglobal.com/digital-transformation/data-services/)

![ai-sparkle](https://info.obsglobal.com/hubfs/ai-sparkle.png)

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[GenAI](https://www.obsglobal.com/gen-ai), [GenAI Workshops,](https://info.obsglobal.com/gen-ai-workshop-registration) [Document Intelligence](https://www.obsglobal.com/innovation-lab/document-intelligence)<https://www.obsglobal.com/digital-transformation/digital-advisory-services/#enterprise_results_management>

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![2020-02-26-16_38_37-Clipboard](https://info.obsglobal.com/hubfs/2020-02-26-16_38_37-Clipboard.png)

##### [Security Advisory Services](https://www.obsglobal.com/cybersecurity/security-advisory-services)

[CISO Services](https://www.obsglobal.com/cybersecurity/security-advisory-services/vciso/) [Security Program Management](http://obsglobal.com/cybersecurity/security-advisory-services/security-program-management/)                                            [Digital Forensics & Incident Response (DFIR)](https://info.obsglobal.com/digital-forensics-incident-response)<http://obsglobal.com/cybersecurity/security-advisory-services/security-program-management/>

![2020-02-26-16_38_23-Clipboard](https://info.obsglobal.com/hubfs/2020-02-26-16_38_23-Clipboard.png)

##### [Assessment Services](https://www.obsglobal.com/cybersecurity/assessment-services)

[PCI Compliance and Assessment](https://www.obsglobal.com/compliance-assessment-pci) Third-Party Risk Assurance [Risk & Privacy Readiness Assessment and Remediation](https://www.obsglobal.com/cybersecurity/assessment-services) Compliance and Assessments: ISO, NIST, SOC, GDPR

![2020-02-26-16_38_09-Clipboard](https://info.obsglobal.com/hubfs/2020-02-26-16_38_09-Clipboard.png)

##### [Offensive Security Services](https://www.obsglobal.com/cybersecurity/offensive-security-services)

[Penetration Testing – Network](https://www.obsglobal.com/cybersecurity/offensive-security-services/penetration-testing) [Wireless](https://www.obsglobal.com/cybersecurity/offensive-security-services/penetration-testing) [Web & App](https://www.obsglobal.com/cybersecurity/offensive-security-services/penetration-testing) [Red Teaming](https://www.obsglobal.com/cybersecurity/offensive-security-services/penetration-testing) [Social Engineering](https://www.obsglobal.com/cybersecurity/offensive-security-services#social_engineering) [Secure Code Analysis & Review](https://www.obsglobal.com/cybersecurity/offensive-security-services#secure_code_analysis_and_review) [Vulnerability Assessment](https://www.obsglobal.com/cybersecurity/offensive-security-services/vulnerability-assessment/) [Autonomous & Continuous Testing](https://info.obsglobal.com/autonomous-continuous-testing)<https://www.obsglobal.com/cybersecurity/offensive-security-services#secure_code_analysis_and_review>

![RSP Health-Color Thin](https://info.obsglobal.com/hubfs/RSP%20Health-Color%20Thin.png)

##### [Healthcare Cybersecurity](https://www.obsglobal.com/cybersecurity/rsp-health/)

[Risk Management Program](https://www.obsglobal.com/cybersecurity/health-cybersecurity/) [HITRUST Readiness](https://www.obsglobal.com/cybersecurity/health-cybersecurity/) [HIPAA Compliance](https://www.obsglobal.com/cybersecurity/health-cybersecurity/)<https://www.obsglobal.com/cybersecurity/rsp-health/>

![CloudSecurity_icon_WP-jm](https://info.obsglobal.com/hubfs/CloudSecurity_icon_WP-jm.png)

##### [Cloud Security Services](https://www.obsglobal.com/cybersecurity/cloud-security-services/)

[Cloud Security Advisory](https://www.obsglobal.com/cybersecurity/cloud-security-services) [Cloud Security Engineering](https://www.obsglobal.com/cybersecurity/cloud-security-services) [Cloud Security Assessment (FedRAMP/StateRAMP)](https://www.obsglobal.com/cybersecurity/cloud-security-services)

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###### Innovation Lab

Careers

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×

# Intelligent Virtual Agent Task Library

 By [John Leithead](https://info.obsglobal.com/blog/author/john-leithead) on August 20, 2021 

![](https://info.obsglobal.com/hubfs/IVA%20Blog-1.png)

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###### John Leithead

[mailto:jleithead@obsglobal.com](mailto:jleithead@obsglobal.com)

Our partner Five9 often leads the conversation on how to deliver superior customer experiences that originate in the contact center service; one of those recent advances is with Intelligent Virtual Agents (IVAs). I've found that while many people are becoming more familiar with IVAs there is often some uncertainty around what exactly it is that these IVAs can provide.

Today, I wanted to share with you a simple and comprehensive Task Library that outlines a number of practical use cases for IVAs, and highlights some of the many features and benefits they offer. If you’re curious, or trying to figure out where to start - this is for you.

## Are you interested in Intelligent Virtual Agents and don't know where to start?

 

### In this Task Library eBook, our partner Five9 explores a number of common IVA use cases that are pre-built and ready-to-use through their Studio Task Library. Download it today to learn more! **\_**

![task library cover screenshot](https://info.obsglobal.com/hs-fs/hubfs/task%20library%20cover%20screenshot.png?width=545&name=task%20library%20cover%20screenshot.png)

[![Download](https://no-cache.hubspot.com/cta/default/2140526/c49ae653-ac53-4ed1-9277-75509ea810ef.png)](https://cta-redirect.hubspot.com/cta/redirect/2140526/c49ae653-ac53-4ed1-9277-75509ea810ef)

 

---

#### Additional Resources: WEB PAGE: [Contact Center Consulting](https://www.obsglobal.com/digital-transformation/customer-engagement/contact-center-consulting/) WEB PAGE: [Conversational AI](https://www.obsglobal.com/digital-transformation/customer-engagement/conversational-ai/)

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