Legacy Tech can no Longer Meet Your SMB Customers' Needs

In a recent survey by McKinsey & Company, 41% of small-to-medium-sized businesses indicated they are likely
to switch their primary financial institution within the next 12 months.

Notably, two of the top three most important criteria driving their decision are directly tied to the technology and digital capabilities offered by the financial institution.

SMB Digital Banking Platform Selection - A Crucial Consideration 

Many current in-market digital banking platforms offer limited features and rigid capabilities, restricting not only the customer experience but also a business's ability to evolve. As a business owner's expectations become more dynamic - demanding seamless, personalized, and real-time digital interactions - organizations are finding themselves constrained by outdated systems that lack flexibility and scalability.

This disconnect between what digital banking systems can deliver and what small business owners now expect is widening, placing pressure on financial institutions to re-evaluate their digital strategy, modernize infrastructure, and seek out solutions that are both agile and aligned with future demands. The gap between what is offered and what is truly desired continues to grow, threatening competitiveness and long-term small business loyalty.

Our exclusive North Star Workshop is designed for organizations to thoughtfully assess system compatibility within their own tech stack and to consider feature requirements that their valued small business customers expect.