WEBINAR RECORDING

The Evolution of Contact Centers in Healthcare

It’s hard to imagine an industry more impacted by the pandemic than healthcare.

Frost & Sullivan surveyed healthcare decision-makers before and during the pandemic to discover how they managed through the necessary changes impacting patient communications and their workforce. These insights point towards how Healthcare operations will evolve in a post-pandemic world.

View this webinar to hear our speakers explore how healthcare organizations:

  • Addressed exponential growth in all communications.
  • Reacted to changes in communication channels.
  • Shifted millions of agents to work-from-home scenarios.
  • Applied AI to improve operations.

 

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Online Business Systems and Five9 make it easy for you to unlock some of this value within your own business by giving you access to the latest and most advanced Conversational AI technologies, along with a way to easily package and deploy those technologies as self-service applications.

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