---
title: Leverage Your Existing ITSM Investment to Do More!
description: Find out how the same tools that help you manage and deliver IT services can be used to save your organization money, without investing in any new products.
image: https://info.obsglobal.com/hubfs/Blog_Images/Tools.jpg
---

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##### [Security Advisory Services](https://www.obsglobal.com/cybersecurity/security-advisory-services)

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##### [Digital Advisory Services](https://www.obsglobal.com/digital-transformation/digital-advisory-services)

[Assessment,](https://www.obsglobal.com/digital-transformation/digital-advisory-services/#assessment) [Strategy & Roadmap,](https://www.obsglobal.com/digital-transformation/digital-advisory-services/strategy-roadmap) <https://www.obsglobal.com/digital-transformation/digital-advisory-services/strategy-roadmap>[Enterprise Performance Management,](https://www.obsglobal.com/digital-transformation/digital-advisory-services/#enterprise_results_management) [Change Management](https://www.obsglobal.com/digital-transformation/change-management)

![Digital Studio Products](https://info.obsglobal.com/hubfs/dig-prod-dev.png)

##### [Digital Studio](https://www.obsglobal.com/digital-transformation/digital-studio)

[Custom Software Development,](https://www.obsglobal.com/digital-transformation/digital-studio/custom-software-development/) [Product Vision,](https://www.obsglobal.com/digital-transformation/digital-studio/product-vision) [Product Delivery,](https://www.obsglobal.com/digital-transformation/digital-studio/digital-product-delivery/) [Product Operations](https://www.obsglobal.com/digital-transformation/digital-studio)

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##### [Salesforce](https://www.obsglobal.com/digital-transformation/salesforce)

[Sales Cloud,](https://www.obsglobal.com/digital-transformation/salesforce/#sales_cloud) [Marketing Cloud,](https://www.obsglobal.com/salesforce-marketing-cloud/) [Service Cloud,](https://www.obsglobal.com/digital-transformation/salesforce) <https://www.obsglobal.com/digital-transformation/salesforce/#lightening_enablement>[Agentforce,](https://www.obsglobal.com/digital-transformation/salesforce/salesforce-agentforce/) [Salesforce Consulting](https://www.obsglobal.com/salesforce-consulting)<https://www.obsglobal.com/digital-transformation/salesforce/#mulesoft_integration>

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##### [Service Management](https://www.obsglobal.com/digital-transformation/service-management)

[IT Service Management,](https://www.obsglobal.com/digital-transformation/service-management#it_service_management) [Enterprise Service Management](https://www.obsglobal.com/digital-transformation/service-management/enterprise-sm)

![Customer Engagement](https://info.obsglobal.com/hubfs/dig-adv.png)

##### [Customer Engagement](https://www.obsglobal.com/digital-transformation/customer-engagement)

[Contact Center Consulting,](https://www.obsglobal.com/digital-transformation/customer-engagement/contact-center-consulting) [Five9,](https://www.obsglobal.com/partners-and-clients/five9/) [Contact Center as a Service (CCaaS),](https://www.obsglobal.com/contact-center-as-a-service-ccaas/) [Conversational AI](https://www.obsglobal.com/digital-transformation/customer-engagement/conversational-ai)

![Business and Technical Consulting](https://info.obsglobal.com/hubfs/2020-02-26-16_37_40-Clipboard.png)

##### [Business and Technical Consulting](https://www.obsglobal.com/digital-transformation/business-and-technical-consulting)

[Project Management,](https://www.obsglobal.com/digital-transformation/business-technical-consulting/) [Quality Assurance  Development & AMS,](https://www.obsglobal.com/digital-transformation/business-technical-consulting/) [Systems Integration,](https://www.obsglobal.com/digital-transformation/business-technical-consulting/) [Cloud Deployment,](https://www.obsglobal.com/digital-transformation/business-technical-consulting/) [Infrastructure Managed Services](https://www.obsglobal.com/digital-transformation/business-technical-consulting/infrastructure-managed-services/)

![Data Services](https://info.obsglobal.com/hubfs/DataServices-icon.png)

##### [Data Services](https://www.obsglobal.com/digital-transformation/data-services/)

[Data Engineering & Architecture,](https://www.obsglobal.com/digital-transformation/data-services/)[Data Management & Governance,](https://www.obsglobal.com/digital-transformation/data-services/)[Data Analytics & Reporting](https://www.obsglobal.com/digital-transformation/data-services/)

![ai-sparkle](https://info.obsglobal.com/hubfs/ai-sparkle.png)

##### [Artificial Intelligence](https://www.obsglobal.com)

[GenAI](https://www.obsglobal.com/gen-ai), [GenAI Workshops,](https://info.obsglobal.com/gen-ai-workshop-registration) [Document Intelligence](https://www.obsglobal.com/innovation-lab/document-intelligence)<https://www.obsglobal.com/digital-transformation/digital-advisory-services/#enterprise_results_management>

### [CYBERSECURITY](https://www.obsglobal.com/cybersecurity)

![2020-02-26-16_38_37-Clipboard](https://info.obsglobal.com/hubfs/2020-02-26-16_38_37-Clipboard.png)

##### [Security Advisory Services](https://www.obsglobal.com/cybersecurity/security-advisory-services)

[CISO Services](https://www.obsglobal.com/cybersecurity/security-advisory-services/vciso/) [Security Program Management](http://obsglobal.com/cybersecurity/security-advisory-services/security-program-management/)                                            [Digital Forensics & Incident Response (DFIR)](https://info.obsglobal.com/digital-forensics-incident-response)<http://obsglobal.com/cybersecurity/security-advisory-services/security-program-management/>

![2020-02-26-16_38_23-Clipboard](https://info.obsglobal.com/hubfs/2020-02-26-16_38_23-Clipboard.png)

##### [Assessment Services](https://www.obsglobal.com/cybersecurity/assessment-services)

[PCI Compliance and Assessment](https://www.obsglobal.com/compliance-assessment-pci) Third-Party Risk Assurance [Risk & Privacy Readiness Assessment and Remediation](https://www.obsglobal.com/cybersecurity/assessment-services) Compliance and Assessments: ISO, NIST, SOC, GDPR

![2020-02-26-16_38_09-Clipboard](https://info.obsglobal.com/hubfs/2020-02-26-16_38_09-Clipboard.png)

##### [Offensive Security Services](https://www.obsglobal.com/cybersecurity/offensive-security-services)

[Penetration Testing – Network](https://www.obsglobal.com/cybersecurity/offensive-security-services/penetration-testing) [Wireless](https://www.obsglobal.com/cybersecurity/offensive-security-services/penetration-testing) [Web & App](https://www.obsglobal.com/cybersecurity/offensive-security-services/penetration-testing) [Red Teaming](https://www.obsglobal.com/cybersecurity/offensive-security-services/penetration-testing) [Social Engineering](https://www.obsglobal.com/cybersecurity/offensive-security-services#social_engineering) [Secure Code Analysis & Review](https://www.obsglobal.com/cybersecurity/offensive-security-services#secure_code_analysis_and_review) [Vulnerability Assessment](https://www.obsglobal.com/cybersecurity/offensive-security-services/vulnerability-assessment/) [Autonomous & Continuous Testing](https://info.obsglobal.com/autonomous-continuous-testing)<https://www.obsglobal.com/cybersecurity/offensive-security-services#secure_code_analysis_and_review>

![RSP Health-Color Thin](https://info.obsglobal.com/hubfs/RSP%20Health-Color%20Thin.png)

##### [Healthcare Cybersecurity](https://www.obsglobal.com/cybersecurity/rsp-health/)

[Risk Management Program](https://www.obsglobal.com/cybersecurity/health-cybersecurity/) [HITRUST Readiness](https://www.obsglobal.com/cybersecurity/health-cybersecurity/) [HIPAA Compliance](https://www.obsglobal.com/cybersecurity/health-cybersecurity/)<https://www.obsglobal.com/cybersecurity/rsp-health/>

![CloudSecurity_icon_WP-jm](https://info.obsglobal.com/hubfs/CloudSecurity_icon_WP-jm.png)

##### [Cloud Security Services](https://www.obsglobal.com/cybersecurity/cloud-security-services/)

[Cloud Security Advisory](https://www.obsglobal.com/cybersecurity/cloud-security-services) [Cloud Security Engineering](https://www.obsglobal.com/cybersecurity/cloud-security-services) [Cloud Security Assessment (FedRAMP/StateRAMP)](https://www.obsglobal.com/cybersecurity/cloud-security-services)

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###### Innovation Lab

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×

# Leverage Your Existing ITSM Investment to Do More!

 By [Jon Fraser](https://info.obsglobal.com/blog/author/jon-fraser) on October 25, 2016 (Last Updated on February 2, 2022 ) 

![](https://info.obsglobal.com/hubfs/Blog_Images/Tools.jpg)

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###### Jon Fraser

[mailto:jfraser@obsglobal.com](mailto:jfraser@obsglobal.com)

---

![Tools.jpg](https://info.obsglobal.com/hs-fs/hubfs/Blog_Images/Tools.jpg?width=278&name=Tools.jpg)Most organizations have invested in some form of IT service management (ITSM) solution, like the BMC ITSM product suite or ServiceNow. These tools enable organizations to be more effective because they help save time and money by automating tasks that would normally require hours of manual work by your employees.

But if you’re using BMC or ServiceNow already, you knew all that.

The same tools that help you manage and deliver IT services can be used to save your organization money, without investing in any new products. Leveraging your ITSM investment can provide significant improvements and savings - some of these efficiencies are intuitive, but others you may have never considered before.

For example:

- **Employee on-boarding and off-boarding**  
  On-boarding and off-boarding employees is a time-consuming and often manual process. Your ITSM can be integrated with your existing HR, Payroll, Security, and Facilities Management systems to automate and orchestrate all the supporting processes, creating greater consistency, and reducing errors in the process.
- **Mergers and Acquisitions**  
  When a company goes through a merger or acquisition, the roles of staff, hardware, and software come into question as redundancies are identified. Your ITSM can play a critical role in accelerating this process by inspecting your software licensing and infrastructure for any duplications, redundancies, and potential utilization savings.
- **Security Regulation Compliance**  
  Staying on top of security compliance is not easy, just ask your Security and IT teams. These documents have hundreds – if not thousands – of pages and are updated annually. With the proper configuration and integration with existing systems, your ITSM investment can be integrated with other tools you probably already own to enable your Security and IT Operations teams to manage threats and demonstrate closed-loop compliance.

At the beginning of November, we are hosting an executive breakfast in Edmonton ([November 2](https://info.obsglobal.com/itsmedm)) and Calgary ([November 3](https://info.obsglobal.com/itsmcgy)) that will look at other applications for your existing ITSM investment. If you don’t live in the area, or won’t be able to make it to the events, please feel free to reach out to me directly – I’d be happy to talk to you. 

[![Contact Us](https://no-cache.hubspot.com/cta/default/2140526/de2984ec-8481-4283-aae2-7c156f5873cc.png)](https://cta-redirect.hubspot.com/cta/redirect/2140526/de2984ec-8481-4283-aae2-7c156f5873cc)

 

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