Leverage Your Existing ITSM Investment to Do More!

By Jon Fraser on October, 25 2016

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Tools.jpgMost organizations have invested in some form of IT service management (ITSM) solution, like the BMC ITSM product suite or ServiceNow. These tools enable organizations to be more effective because they help save time and money by automating tasks that would normally require hours of manual work by your employees.

But if you’re using BMC or ServiceNow already, you knew all that.

The same tools that help you manage and deliver IT services can be used to save your organization money, without investing in any new products. Leveraging your ITSM investment can provide significant improvements and savings - some of these efficiencies are intuitive, but others you may have never considered before.

For example:

  • Employee on-boarding and off-boarding
    On-boarding and off-boarding employees is a time-consuming and often manual process. Your ITSM can be integrated with your existing HR, Payroll, Security, and Facilities Management systems to automate and orchestrate all the supporting processes, creating greater consistency, and reducing errors in the process.

  • Mergers and Acquisitions
    When a company goes through a merger or acquisition, the roles of staff, hardware, and software come into question as redundancies are identified. Your ITSM can play a critical role in accelerating this process by inspecting your software licensing and infrastructure for any duplications, redundancies, and potential utilization savings.

  • Security Regulation Compliance
    Staying on top of security compliance is not easy, just ask your Security and IT teams. These documents have hundreds – if not thousands – of pages and are updated annually. With the proper configuration and integration with existing systems, your ITSM investment can be integrated with other tools you probably already own to enable your Security and IT Operations teams to manage threats and demonstrate closed-loop compliance.

At the beginning of November, we are hosting an executive breakfast in Edmonton (November 2) and Calgary (November 3) that will look at other applications for your existing ITSM investment. If you don’t live in the area, or won’t be able to make it to the events, please feel free to reach out to me directly – I’d be happy to talk to you. 

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