Online's Top 5 Blogs of 2024

By Online Team on January 9, 2025

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Over the past year, we've seen technology evolve at an unprecedented pace, unlocking new possibilities and challenges for enterprises across industries. From digital product development and innovation to the growing importance of cybersecurity and data strategy, we’ve seen firsthand how leaders must navigate an increasingly complex world while managing risks, security, and privacy concerns.

We’re fortunate to have a team of subject matter experts who continuously analyze the shifting enterprise landscape, offering both technical and practical guidance on the evolving challenges that impact businesses today.

Here are the Top 5 Blogs of 2024, showcasing the most engaging and impactful content we’ve shared this year.

Top 5 Blogs of 2024


FIVE:

Effective Prioritization Methods For Digital Product Development


Prioritizing effectively is key to navigating the complexities of digital product development. Discover how the MoSCoW and RICE methods can help you make better, more strategic decisions in this fast-paced landscape.


In the dynamic landscape of digital product development, the art of prioritization is a key skill to navigating a complex maze. In this intricate network, the MoSCoW and RICE methods emerge as beacons, guiding Digital Product and Strategy Leaders through the decision-making fog.
Read more >>>


FOUR:

Data Engineering - MS Fabric


Microsoft Fabric revolutionizes data management and analytics by unifying tools like OneLake, Lakehouse, and Spark into a seamless platform. Explore its powerful features, cost-effective solutions, and how it simplifies data workflows for a smarter, data-driven future.


In the fast-paced world of data-driven decision-making, organizations are continually searching for innovative solutions to streamline data management and analysis. Enter Microsoft Fabric, a recent addition to Azure's toolkit that's changing the game in data engineering, integration, and analytics. Read more >>


THREE:

The Data-Driven Organization - Part One


Generative AI is the next step in the evolution of AI, but unlocking its potential starts with one foundational element: your data. A truly data-driven organization operates like a well-oiled machine, where every decision is powered by precise, real-time insights. 


Generative AI (Gen AI) is regarded as the exponential next step for the evolution of AI. What are crucial considerations for how to leverage these advancements to your competitive advantage? It starts with your data. Read more >>


TWO:

modernize contact center


Modernizing contact centers with technologies like CCaaS, CRM integration, and AI transforms customer interactions. By streamlining workflows and leveraging tools like IVAs and LLMs, businesses can enhance efficiency and deliver exceptional customer experiences.
 


80% of customers state that the experience a company provides is as important as its products and services (Salesforce, 2023). In the rapidly evolving world of customer service, imagine a contact center that delayed modernization, struggling to meet the demands of today's consumers. If this scenario describes your contact center's experience, it's time to consider your own modernization journey. Read more >>


ONE:

Avoiding Pitfalls with AI Adoption


Our most popular blog of 2024 was written by Brian Spisak and Ali Farnworth and  dives into the critical steps organizations need to take to adopt AI effectively and responsibly. From getting your data ready to managing risks and exploring cutting-edge innovations, this piece provides a comprehensive roadmap to ensure your AI initiatives deliver meaningful value. 


There are many pitfalls to watch out for, like the risk of using bad data (which leads to bad outcomes) or jumping on new trends without a clear plan. Learn how to get your data ready, explore some examples from real life, and uncover helpful tips to make sure your adoption of AI is successful and delivers meaningful value. Read more >>

 


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