Modernize your call center to an omnichannel engagement center solution
Get the Forrester Study on the Value of the Genesys Omnichannel Engagement Center Solution
If you are like many of our customers you have already an implemented a multi-channel customer strategy - now you need to expand your capability to provide a holistic omni-channel experience.
Genesys commsioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study* and to examine the potential return on investment (ROI) by deploying ithe Genesys Omnichannel Engagement Center Solution. Forrester interviewed enterprise customers across the globe who have worked with Genesys to modernize their contact centers and enable omnichannel customer experiences.
The findings were very interesting - 158% ROI over five years and payback in 12.8 months.
The TEI Study quantifies other specific costs, benefits and metrics that matter most to customers.
*The Total Economic Impact™ Of The Genesys Omnichannel Engagement Center Solution, a commissioned study conducted by Forrester Consulting, February 2016
Republished with permission